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[March 25, 2003]
Digisoft Releases Telescript Version 5.5
Digisoft Computers announced the
release of Telescript 5.5. The new version includes increased campaign
management capabilities, reporting enhancements and additional predictive
dialing options.
Built for complete campaign flexibility, COM object technology enables
any manager with appropriate security rights to integrate virtually any
Visual Basic or web application into the calling campaign, opening the
market to an unlimited number of add-on products. Additionally, database
management features have been added to increase the speed and ease of use
for call center supervisors.
"The ability to integrate multiple products within a single
platform is vital to our clients and COM object technology provides the
basis for expanded integration," remarked Robert Garber, Executive
Vice President of Digisoft. "Furthermore, as the industry becomes
increasingly complex, Digisoft continues to provide scalable, leading edge
solutions."
With new database management capabilities, Telescript can now provide
additional importing and exporting options, easing the burden on
supervisors. Campaign and agent reports have been added and enhanced to
include emailing reports, tighter security and advanced search options
when searching for call recordings.
With the new release, Telescript will automatically allocate lines for
any predictive dialing campaign. Furthermore, remote monitoring through
the dialer and the option to monitor a specific terminal add to an already
robust dialing platform.
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