[March 22, 2001]

VXI Intros Digital Headset Solutions For Web-Based Call Centers, Businesses

VXI Corporation introduced a new line of headset systems specifically designed for Internet-based customer service technologies. Call centers and businesses are now embracing Web site and VoIP applications to improve productivity and provide more cost effective customer support services. When a call center makes an investment to utilize the computer for live help Internet-based services, choosing the right headset system is vital. VXI supplies high quality innovative headsets for this important call center technology.

As Internet and telephony technologies converge, more and more call centers and businesses are incorporating Internet based technologies into their customer service methods. The reason? Today, more and more customers are using the Internet, and customer loyalty depends on efficient personalized service and immediate access to information. Techniques such as voice-over-the-Internet (VoIP), e-mail response systems, automatic voice response systems, live e-mail voice chat, on-line sales and service are beginning to proliferate the call center world.

VXI now offers TuffSet Systems specifically designed for Web integrated call centers that are using Web based live help solutions like text chat (with audio prompts), Web page collaboration, and internet telephony (including Web chats). The two newest introductions include TuffSet USB headsets for a computer connection and TuffSet CT Switch for easy alternation between telephone and computer applications with a single headset and switch.

The TuffSet USB 10 and USB 20 headsets are the first in a series of headset solutions for Web-based call center applications using a USB port. The TuffSet USB call center headset systems are professional quality full duplex USB products that offer the industry's best audio performance to the computer. As with all VXI headsets, long-term use and wearing comfort are designed into each model. The TuffSet USB 10 (monaural) and USB 20 (binaural) headsets offer superior noise canceling microphone, adjustable headbands, soft temple pads, and a flexible microphone boom that holds its position. TuffSet USB products utilize VXI's traditional telephone headset quick disconnect and therefore are specifically designed to be interchangeable with VXI's traditional telephony headset products. These products are available to ship mid April 2001.

Additional features and benefits include:

• By utilizing a USB connection, there is no sound card distortion and noise normally associated with sound cards connections.
• Compatible with Windows 2000, Windows 98 SE, Windows Me and Mac versions OS 9.0.4 or higher.
• Backed by VXI's two-year unconditional warranty.

VXI was among the first to deliver a fully functional headset product line using USB connectivity. The Parrott Jamaica, a monaural one-way USB headset, shipped to end-users on 8/1/00. The fully functional two-way USB Parrott Aruba (monaural version) and the Parrott Caribbean (stereo version) shipped earlier this year. The Parrott USB headset line has quickly catapulted VXI into a position of prominence in the Internet telephony marketplace worldwide.

The TuffSet CT Switch is specifically designed for customer service representatives who need to utilize both the telephone and computer for audio applications. Instead of alternating between two headsets, representatives can simply alternate the microphone between the phone and computer with a touch of a button. Based upon VXI's award-winning Parrott Switch 60V technology, the TuffSet CT Switch is also designed to be interchangeable with VXI's traditional TuffSet telephony headset products. The TuffSet headsets offer the ultimate combination of durability, comfort and sound quality required in a call center environment. Our new TuffSet CT Switch Systems are available in binaural, TuffSet CT Switch 20, and monaural, TuffSet CT Switch 10, versions. These products are available to ship mid April 2001.

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