[March 20, 2001]

Epicor Upgrades eHelpDesk With Better Web Interface

Epicor Software Corporation announced Epicor eHelpDesk 7.1, powered by Clientele. This latest version of Epicor eHelpDesk offers a more robust Web interface, so that help desk employees, especially those at remote sites, can work more efficiently.

The State of Nevada Legislative Counsel Bureau, a long-time user of Epicor�s help desk solution, says that the new release would help them to service employees at their remote site more effectively. "The enhanced Web browser would give our staff the ability anytime, anywhere to access user data, and place and check the status of service orders," said Amy Peterson, help desk coordinator for the State of Nevada Legislative Counsel Bureau.

Through its second generation Web functionality, Epicor eHelpDesk can drive down IT and deployment costs because changes and customizations to the Windows client are automatically installed in the Web client. The Web and Windows clients also share security rules and access rights, eliminating the need to define security options more than once. In addition, the Web architecture enables companies to add users quickly and easily.

"Companies operating in today�s economy can�t afford even a second of downtime," said Greg Horton, director of product marketing for Epicor. "Epicor eHelpDesk helps companies work more effectively, and with fewer employees. Like the entire �e by Epicor� suite, Epicor eHelpDesk is a tool that helps keep businesses up and running 24x7."

Epicor eHelpDesk 7.1 is part of the Epicor eFrontOffice suite of Web-enabled products for customer relationship management, including sales and marketing and customer support. Epicor eFrontOffice products are designed to meet the needs of midmarket companies that require robust, integrated functionality and shorter implementation cycles. By delivering detailed call, asset and knowledge management, and tracking of user profiles, Epicor eHelpDesk reduces the cost of maintaining technology, and boosts productivity.

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