[March 11, 2003]

UniPress Reinforces Commitment To UNIX Environment With FootPrints For IBM AIX Platform

UniPress Software announced that its FootPrints help desk software now supports IBM AIX 5 systems using Oracle and MySQL databases. This new version of FootPrints expands the company's support for the UNIX environment, offering this powerful web-based platform to centralize and automate internal help desk operations, external support processes, and online self-service. FootPrints is currently available in a broad range of databases, operating systems, and platforms, including Windows NT/2000, UNIX, and Linux.

FootPrints support for IBM AIX enables organizations to leverage their existing UNIX investment, and harness this infrastructure to centralize all help desk and support activities, processes, and data. A completely web-based solution, FootPrints makes it extremely easy for organizations to improve the efficiency and responsiveness of their help desk and support activities. Among the many features, the software includes centralized problem tracking and management, task automation, comprehensive knowledge management, email integration, and LDAP integration with corporate contact address books.

IBM AIX offers a powerful and scalable UNIX platform, integrating innovative technologies to achieve maximum performance, reliability, and flexibility. IBM AIX runs across the entire range of RS/6000 systems, scaling not only across systems of different sizes, but different technologies and hardware platforms. The new version of FootPrints for AIX 5 can easily accommodate the growing needs of today's service and support environments.

"We continue to develop new versions of FootPrints to support a range of operating systems, platforms, and databases, making it easy for organizations to quickly deploy a web-based system to streamline their help desk and support operations, regardless of their existing IT environment," explained Mark Krieger, President of UniPress. "With expanded support for Oracle and MySQL databases on the IBM AIX system, our customers can expand their use of FootPrints and scale their support operations accordingly."

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