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[February 21, 2002]
Voxeo Offers Hosted CCXML Implementation For Building
Advanced Call Control Functionality
Voxeo Corporation announced availability of
a hosted implementation of Call
Control eXtensible Markup Language (CCXML) based on the World Wide Web
Consortium's (W3C) public release of the CCXML Working Draft. Voxeo's
implementation of CCXML, accessible through Voxeo Community on their Web
site, dramatically reduces the time it takes
voice
application developers to create and deploy advanced call control
scenarios
from several months using previous proprietary languages to just weeks
using
CCXML on Voxeo's platform.
CCXML is an open-standards markup language that works independently or
with
VoiceXML to add advanced call control features to business voice
applications that run on Internet technology-based integrated voice
services
platforms such as Voxeo Voice Centers. Businesses can quickly take
advantage of advanced call control features like conferencing, call center
integration, outbound notification, and intelligent call routing
capabilities such as find-me/follow-me to reduce contact center operating
costs and enhance customer satisfaction.
"As an editor of the CCXML working draft, Voxeo is excited to
fully endorse
and support the W3C's efforts by introducing one of the first
implementations of CCXML," said RJ Auburn, Chief Network Architect at
Voxeo,
and Managing Editor of the W3C Call Control Committee's CCXML Working
Draft.
"This marks an exciting step toward world wide acceptance of the call
control standard."
Web developers use programming languages like Perl, PHP, ColdFusion,
Silverstream, ASP and JSP to create applications that users can view on
traditional Web browsers via HTML. Voxeo Community offers all the tools
and
resources that make it as easy to use those same technologies to create
Web-based, business applications for telephones, using phone markup
languages such as CCXML and VoiceXML. Standardization of call control
within
an XML framework helps developers leverage their Web programming
backgrounds
to quickly create call control applications.
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