[February 7, 2001]

Vodavi Technology Extends ACD Product Line With Its Entry-Level B2B Call Center Solution

Vodavi Technology Inc. introduced Discovery ACDLite, the newest member of the Discovery ACD product family. Users of Vodavi's STARPLUS TRIAD and infinite DVXPlus digital key telephone systems engaged in small informal call center activities can now experience the advantages of an ACD system at an economical price. In addition to achieving improved employee productivity and better customer service, Discovery ACDLite offers the ability for a single supervisor position to log into the ACD system for real-time screens for calls in queue.

Discovery ACDLite joins its sister product, Discovery ACDPlus, to round out Vodavi's Discovery ACD product line. Discovery ACDLite is scheduled for commercial availability in April 2001.

Steve Borcich, Vodavi's vice president of sales and marketing said, "The success of our current Discovery ACDPlus product prompted us to develop this extremely price competitive entry-level ACD system.

"After listening to our dealers and watching the overall boom in the call center arena, we felt it was a natural step to extend the product line because informal call centers need the same access to productivity tools as larger centers." Borcich added, "No matter what size call center you operate, the name of the game is who can offer the best possible customer service."

Typical users of Vodavi's new Discovery ACDLite product include businesses that experience a high amount of call volume with a limited staff. Discovery ACDLite allows a single supervisor seat to oversee the real-time activities of the call center agents and primarily monitor calls in queue to assure calls are being routed efficiently and promptly.

The screens are customizable allowing the supervisor to monitor calls or personnel with a single mouse click. To ensure peak efficiency, the screens are color-coded to show the supervisor when an agent is idle or busy. As business grows, so too will Discovery ACDLite, which can easily be upgraded to Discovery ACDPlus and with all information retained.

Large, formal call centers which need access to a more robust feature set such as historical report templates, support for multiple supervisors, user configurable large screen layouts, audible/visual threshold indicators and support for both LAN-based and direct-connected wallboard displays turn to Vodavi's Discovery ACDPlus.

Introduced in 1999, this highly sought after product accurately monitors agent performance and adjusts resources to handle call center traffic.

Recently, Realestatevillage.com, a wholly owned subsidiary of Homes.com and an Internet marketing solutions provider for the real estate sector, selected Vodavi as its preferred vendor of choice for all its call center voice communication, CTI and ACD applications.

With eight outbound call center locations throughout California, Realestatevillage.com has implemented a complete Vodavi communications solution including the STARPLUS TRIAD digital key system, Digital Dispatch voice mail, Discovery ACDPlus and PC Phone.

Mark Masley, director of operations of Realestatevillage.com commented, "Because our business was growing exponentially, we needed a sophisticated tool to immediately help monitor all the real-time activities of our telemarketing agents. We evaluated the Discovery ACDPlus, along with other manufacturer products, and chose Vodavi for its comprehensive solution as well as price."

[ Back To TMCnet.com's Homepage ]