[February 4, 2003]

Knowlagent 508 Compliance Enhancements Advance Accessibility Of Sim-Based Learning For Individuals W/Disabilities

In a move that will help government installations comply with laws requiring accessibility to all of its electronic and information technology, Knowlagent, the exclusive provider of contact center e-Learning solutions that align employee performance with company objectives, announced that is has made significant enhancements to its e-learning suite to make it 508 compliant. The enhancements meet the biding and enforceable standards for federal procurement regulations as specified in Section 508 of the Rehabilitation Act Amendments of 1998. Section 508 requires that electronic and information technology developed, procured, maintained or used by the federal government be accessible to people with disabilities, including employees and members of the public.

Several key development enhancements have been made to Knowlagent's e-learning platform, making it 508 compliant. These enhancements include:

• The solution does not disrupt or disable activated features of other solutions identified as accessibility features that assist the disabled and developed according to industry standards.
• Keyboard functions can be executed textually.
• At least one mode of operation and information retrieval is supported by Assistive Technology to aid the visually impaired.
• Information is delivered via audio and enlarged print when visual acuity is less than 20/70.

Simulation technology allows employees to learn Best Practices in a safe environment where they feel comfortable, allowing them to build confidence and minimize the risk of customer defection due to a poorly managed customer interaction. Knowlagent products integrate voice (the conversation between an agent and a customer) and data (a simulated version of the exact system agents will be using) to create simulations that exactly mirror real-life. What agents see, hear, and do is no different than a real call.

"Section 508 demonstrates that the government is serious about equal employment and education for all people," said Rusty Gordon, CEO at Knowlagent. "508 gives individuals with disabilities who work for the federal government the ability to become more responsive in the performance of their jobs, and it will enable them to qualify for more jobs within the federal system," he added. "We are proud to spearhead the training initiative with Pittsburgh Vision Services, extending the value of simulation to the visually impaired."

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