[January 9, 2002]

MUSIC Telecom Increases Call Recording Integrations With Addition Of Avaya Callmaster V

MUSIC Telecom, Inc. announced one of the digital voice recording industry's first integrations for the Avaya Callmaster V agent telephone. This integration completes MUSIC Telecom's AVAYA offering for the DAC product family of digital station tap recording cards.

MUSIC's DAC products are featured in their recently released DigiLog packages, which offer digital voice recording developers a complete recording hardware package for digital station passive tap products.

MUSIC Telecom cards are designed to fit the requirements of developers building flexible call recording systems. The DAC product family is designed to record conversations directly from digital PBX telephone sets and are utilized in call centers, quality assurance, public safety and financial institutions. The recording of customer interactions is done to improve an individual agent's performance, training of agents, call center improvement, compliance and dispute resolution.

"This integration puts another feather in our cap and allows our customers to expand their product offerings to the end user. The Callmaster V agent telephone was one of our missing links, which allow our customers to better serve the call center market. We are committed to adding additional integrations at an aggressive pace over the next year which will further enhance our customers' products and set MUSIC apart as the industry leader in this technology," stated Ron Romanchik, Vice President of Sales & Marketing.

MUSIC Telecom is aggressively pursuing additional PBX integrations for its DAC product line and is committed to offering several more by the end of its first quarter.

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