December 2008 | Volume 27 / Number 7
In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp. On The Line
By Tim Searcy Headset
By Keith Dawson Boardroom Report
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group Listen and Learn
By Joe Fleischer Ask the Experts
By Tim Passios, Interactive Intelligence Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications
I read."
' Bob Fately,Vice President, Third Wave International
INNOVATIVE SOLUTIONS
Surveys and Market Research – Using the Contact Center to Provide Knowledge
By Joshua Shale, Director of Marketing, VoltDelta and Benjamin Kupersmit, President of Kupersmit Research How to close the deal during tough economic times
By Rick Lawson, Vice President of New Business Development InfoCision Management Corporation SPECIAL FOCUS
BOARDROOM REPORT
Stuart Granger, Informiam
Product Line By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group CIS Useful Links
Reprints
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