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Who's Who in Teleservices Listing
Once again, the editors of Customer Inter@ction Solutions® have
compiled what is one of our top five most popular and requested resources:
the annual Teleservices Agencies Who’s Who listing. To make this a highly
valuable tool, we’ve kept it as simple as possible, to present a large
array of companies, many of whose services can be custom fitted to suit
your outsourcing needs to a tee.
We invite you to peruse these companies’ Web sites and read about their
professional services, both domestic and abroad. In an economic climate
such as this, there is only one rule for certain: You can’t afford to put
your customer service into the hands of amateurs.
That said, we are happy to present the listing.
A Better Answer
Dee Hawkins
Phone: 972-943-4000
e-mail: dee@abetteranswer.com
Web: www.abetteranswer.com
Services: A, B, C, E, other: Internet order taking
Advanced Telecom Services
Bob Bentz
Phone: 610-688-6000
e-mail: bobb@advancedtele.com
Web: www.advancedtele.com
Services: A, B, C, D
AFFINA - The Customer Relationship Company
Steven Gonzalez
Phone: 877-4AFFINA
e-mail: services@affina.com
Web: www.affina.com
Services: A, C, D, E, F, other: consulting and fulfillment
Afni, Inc.
Phone: 800-767-2364
Web: www.afniupsourcing.com
Services: A, B, C, D, E, F, other: insurance services
Alert Communications Company
Dennis Finnerman
Phone: 800-333-7772
e-mail: dfinnerman@alertcom.com
Web: www.alertcom.com
Services: A, C, D, E, F
All USA, Inc.
Frank DiVito
Phone: 708-681-5800
e-mail: fdivito@allusa.net
Web: www.allusa.net
Services: A, C, D, E, F, other: order processing and fulfillment,
warehousing, “not to exceed” pricing with volume discounts
Alta Resources
Pat Nicholson
Phone: 800-756-7298
e-mail:
patnicholson@altaresources.com
Web: www.altaresources.com
Services: A, B, C, D, E, F, other: consumer response, lead generation and
distribution, fulfillment
Americall Group, Inc. (AGI)
Shireen Wedlock, senior VP, sales
Phone: 630-955-9100; 800-688-0078
e-mail: sales@americallgroup.com
Web: www.americallgroup.com
Services: A, B, C, D, E, other: accounts receivable management,
collections, product recall, warranty servicing
AM PM Calling Limited (New Zealand)
Andrew Morrow, executive director
Phone: +64 4 915 5223
e-mail:
amorrow@ampmcalling.co.nz
Web: www.ampmcalling.co.nz
Services A, B, C, D, E, F, other: live Web chat, booking systems
AnswerNet Network
Gary Pudles, president and CEO
Phone: 609-921-7450
e-mail:
gary@answernetnetwork.com
Web: www.answernetnetwork.com
Services: A, B, C, D, E, F, other: fulfillment, database management and
online database development
APAC Customer Services, Inc.
Jacquie McLaughlin
Phone: 800-OUTSOURCE
e-mail:
jmmclaughlin@apacmail.com
Web:
www.apaccustomerservices.com
Services: A, B, C, D, E, other: business process outsourcing
Apex CoVantage
Sandra Collins, marketing director
Phone: 703-709-3000
e-mail: info@apexcovantage.com
Web: www.apexcovantage.com
Services: A, B
Atesia SpA (Italy)
Gina Liberatore
Phone: +39-06729871
e-mail: l.liberatore@atesia.it
Web: www.atesia.com
Services: A, B, C, D, E, F
BeVocal, Inc.
Daniel Enthoven
Phone: 650-210-8600
e-mail: denthoven@bevocal.com
Web: www.bevocal.com
Services: D
BridgeDialog, LLC
Mitch Cornell, executive VP
Phone: 913-234-8002
e-mail:
mcornell@bridgedialog.com
Web: www.bridgedialog.com
Services: A, B, D, other: speech recognition
California Marketing
John Mabie
Phone: 800-772-2658;
888-CAL-MKTG
e-mail: jmabie@calmarketing.com
Web: www.calmarketing.com
Services: A, B, C, E, other: fax upon call termination, fax broadcast
Call Center Results
Toni Etheridge
Phone: 631-234-5652
e-mail: customerservice@ callcenter-results.com
Web:
www.callcenter-results.com
Services: A, B, other: 24-hour business answering service, call center
monitoring (onsite and offsite), call center consulting (recruitment
screening and training)
Call_Solutions
Suzanne Ruland
Phone: 877-810-7171
e-mail:
sruland@callsolutions.com
Web: www.callsolutions.com
Services A, B, other: direct mail, print production, market research and
analysis
CCC Interactive Corp.
Pat Joe
Phone: 713-289-8300
e-mail: pjoe@cccinteractive.com
Web: www.cccinteractive.com
Services; A, B, C, E
Center Partners
Martha Lanaghen
Phone: 800-519-3532
e-mail: info@centerpartners.com
Web: www.centerpartners.com
Services: A, B, C, D, E, F, other: survey, co-browsing, training, learning
and development, Web self-help
Cerida Corp.
Greg Wells
Phone: 978-659-6500
e-mail: info@cerida.com
Web: www.cerida.com
Services: B, E, F
CH Consulting
Christa Heibel
Phone: 707-864-9079;
866-424-2776
e-mail: christah@chcpro.com
Web: www.chconsultingllc.com;
www.chccreative.com
Services: A, B, C, D, E, F
ClientLogic
Amit Shankardass
Phone: 615-301-7274
e-mail: amitsha@clientlogic.com
Web: www.clientlogic.com
Services: A, B, C, D, E, F, other: fax, self-help, fulfillment, item
processing, marketing, list brokerage
Colwell & Salmon Communications, Inc.
Denise E. Knaack, business development manager
Phone: 518-482-1596;
800-724-5318
e-mail:
dknaack@colwell-salmon.com
Web: www.colwell-salmon.com
Services: A, B, C, E, F, other: market research, back-office BPO
The Connection
Deanna Shimota
Phone: 800-883-5777
e-mail: sales@the-connection.com
Web: www.the-connection.com
Services A, C, D, E
Connoisseur Teleservices (Philippines)
Ozzie Mancinelli
e-mail:
ozzie@connoisseuronline.com
Web: www.connoisseuronline.com
Services: A, B
ConServIT
Peter F. Theis
Phone: 800-994-4400
e-mail: theis@conservit.com
Web: www.conservit.com
Services: A, C, D, E, other: natural speech technologies
Contact America, Inc.
Kathleen Staley
Phone: 800-887-6837
e-mail:
kstaley@contact-america.com
Web: www.contact-america.com
Services: A, B, C, D, E
Contact Center Employer of Choice
Jeff Doran
Phone: 416-886-7007
e-mail:
info@ccemployerofchoice.com
Web:
www.ccemployerofchoice.com
Services: other: assessment, development, certification and promotion of
contact centers to help them achieve and maintain the Contact Center
Employer of Choice Award
Continental Airlines Contact Center Solutions
Anne Wright
Phone: 800-346-3133
e-mail: awrigh@coair.com
Web: www.continental.com/ programs/solutions/
Services: A, B, C, other: contact center training and consulting
Convergys Corp.
Teresa Williams
Phone: 800-344-3000
e-mail:
teresa.williams@convergys.com
Web: www.convergys.com
Services: A, B, C, D, E, F, other: Web self-service
DialAmerica Marketing, Inc.
John Redinger
Phone: 800-531-3131
e-mail:
jredinger@dialamerica.com
Web: www.dialamerica.com
Services: A, B, C, D, E
Diamond Voice Messaging & Information Services
Joel Black
Phone: 888-293-1550, ext. 8778
e-mail: jblack@diamondvoice.com
Web: www.diamondvoice.com
Services: A, B, C, D, E, other: virtual office/PBX services, fax-to-e-mail
Edcor
John Robertson
Phone: 248-836-1321
e-mail: jrobertson@edcor.com
Web: www.edcor.com
Services: A, B, C, D, E
Edge Teleservices
Bill Bryce, president
Phone: 800-266-7800, ext. 251
e-mail:
bill.bryce@edgeteleservices.com
Web: www.edgeteleservices.com
Services: A, B, C, E, other: do-not-call compliance, Web-based appointment
scheduling system, after-call e-mail fulfillment, prerecorded voice
messaging
enGenic Corp.
Vern Baker, president
Phone: 604-639-6391, ext. 101
e-mail: vbaker@engenic.com
Web: www.engenic.com
Services: A, B, C, D, E, other: call recording and monitoring,
conferencing, telecommunications-based Web interfaces
ePerformax Contact Centers
Marcy Branum
Phone: 303-998-0214
e-mail: mbranum@eperformax.com
Web: www.eperformax.com
Services: A, B, C, D, E, F
Epixtar Corp.
Harry Fozzard
Phone: 305-503-8600
e-mail: hfozzard@epixtar.com
Web: www.epixtar.com
Services: A, B, C
eTelecare International
Natalie Fischer
Phone: 877-375-0088
e-mail: info@etelecare.com
Web: www.etelecare.com
Services: A, B, E, other: help desk/ technical support outsourcing
Excell Agent Services, LLC
Heather Weber
Phone: 602-808-1511
e-mail: hweber@excellagent.com
Web: www.excellagent.com
Services: A, C
Fused Solutions
Chuck McGee
Phone: 877-754-2998
e-mail:
chuckm@fusedsolutions.com
Web: www.fusedsolutions.com
Services: A, D, E, F, other: Web-based self-service
FutureCall, LLC
Bradley Pancratz
Phone: 800-FUTURE1
e-mail:
bradley.pancratz@futurecall.com
Web: www.futurecall.com
Services: A, B, D, E, F, other: third-party verification, collaborative
Web browsing
GC Services Limited Partnership
Jeff Shiovitz, senior VP, business development
Phone: 212-775-9322
e-mail:
jeff.shiovitz@gcserv.com/
marketing.communications@ gcserv.com
Web: www.gcserv.com
Services: A, B, C, D, E, F,
other: third-party quality monitoring, relay services for the deaf, hard
of hearing, and people with speech difficulties, operator services
including directory assistance services, slam resolutions, executive
escalations, order entry
Getronics
Cathy Blair
Phone: 978-858-6147
e-mail:
cathleen.blair@getronics.com
Web: www.getronics.us
Services: A, C, D, E, F,
other: information technology support
Help Desk NOW
Michael O’Neil
Phone: 336-632-0995
e-mail: sales@helpdesknow.com
Web: www.helpdesknow.com
Services: A, C, D, E, F
Influent Inc. (formerly Interactive Teleservices Corp.)
Hayley Weinper, senior VP, sales & marketing
Phone: 614-280-1600
e-mail: hayley@influentinc.com
Web: www.influentinc.com
Services A, B, C, D, E, G,
other: business process outsourcing, Hispanic market consulting, claims
processing, licensed insurance agents
InfoCision Management Corp.
Todd Grable, senior VP of marketing
Phone: 330-668-1400
e-mail: toddg@infocision.com
Web: www.infocision.com
Services: A, B, C, D, E, F
INFOTEL (Dominican Republic)
Jorge Aboudara
Phone: 305-470-7511, ext. 223
e-mail:
jorge.aboudara@verizon.net
Web: www.infotel.com.do
Services: A, B, E, F, other: data entry, rebates processing, remote
keying, operator services
Infotel Direct Marketing
W. Shane Seldon, president
Phone: 502-897-9933
e-mail: infotel@win.net
Web:
www.infoteldirectmarketing.com
Services: B
!npulse Response Group
John Stones
Phone: 602-643-2000
e-mail:
jstones@inpulseresponse.com
Web: www.inpulseresponse.com
Services: A, other: direct response services
IntelliCare
Shelly Photiades
Phone: 207-775-2600
e-mail: info@intellicare.com
Web: www.intellicare.com
A, B, C, D, E, F, other: medical contact center, patient relationship
management, clinical triage, physician referral, class registration
Interactive Response Technologies
Dick Eychner
Phone: 800-700-3033, ext. 2100
e-mail: deychner@callcenter.com
Web: www.callcenter.com
Services: A, B, C, D, E, F, other: rapid cycle testing
Kronos Connect
Tim Miller, VP of sales
Phone: 800-290-3595
e-mail: info@kronosconnect.com
Web: www.kronosconnect.com
Services: A, B, C, D, E, F, other: healthcare communication services
Link Telemarketing
Jim Daughton
Phone: 800-541-LINK
e-mail: link@spacestar.net
Web: www.roimark.com/link
Services: A, B, C, D
Microdyne Outsourcing, Inc.
Patrick Ryan, VP sales and marketing
Phone: 310-257-2664
e-mail: ryanp@microdyne.com
Web: www.microdyne.com
Services: A, B, C, D, E, F, other: RMA management, product repair and
logistics service
Midco Call Center Services
Connie Donohue, Sharon Rogers, or Catherine Forsch
Phone: 800-843-8800 or 605-330-4125
e-mail: inbound@mmi.net
Web: www.midcocall.com
Services: A, D, E, G,
other: catalog contact services
Millennium Teleservices
Lisa Slader, president
Phone: 732-512-9800, ext. 1207
e-mail: lslader@mmtel.com
Web: www.mmtel.com
Services: A, B, C, D, E, F, other: phone appending, modeling, Hispanic
marketing tools
Mills Marketing & TeleServices, LLC
Lee Mills, president, CEO
Phone: 402-451-2477
e-mail:
teleservices.leemills@usa.net
Web: www.usa.net
Services: A, B, C, D, E, F, other: SDB-certified, telecommunications
reseller
Motif, Inc.
Steve Peters, VP business development
Phone: 952-985-5912; 612-840-4255
e-mail:
steve.peters@motifinc.com
Web: www.motifinc.com
Services: A, E, F, G, other: back-office operations and transaction
processing
MsourcE
John Bugh
Phone: 972-712-7426
e-mail: john.bugh@msource.net
Web: www.msource.net
Services: A, B, C, D, E, F, other: business process outsourcing
O’Currance Teleservices
David Meine
Phone: 801-736-0500
e-mail: dmeine@ocurrance.com
Web: www.ocurrance.com
Services: A, D
OSC Teleservices
Paula Wilkinson, director of client relations
Phone: 806-747-2474; 800-658-6041
e-mail: paula.wilkinson@osc.com
Web: www.oscteleservices.com
Services: A, C, D, E
Overseas Service Solutions
Randy Warren
Phone: 602-369-5515
e-mail: rwarren@ overseasservicesolutions.com
Web:
www.overseasservicesolutions.com
Services: A, B, C, E, F
PATLive
Courtney Baldock
Phone: 800-897-4726
e-mail: pat@patlive.com
Web: www.patlive.com
Services: A, C, D, F, other: messaging services, call director service,
CRM solutions, telephony application development
Patrick Marketing Group
Gary Patrick
Phone: 818-871-1888
e-mail:
gary@patrickmarketing.com
Web: www.patrickmarketing.com
Services: A, B, D, E
PCCW (Hong Kong)
Jeffrey Leung, regional marketing manager
Phone: +852-2888-6732
e-mail:
jeffrey.yk.leung@pccw.com
Web: www.pccw.com
Services: other: customer-contact management services and solutions
Percepta
Frank Veros, vice president; or Lisa Charney, director of business
development
Phone: 313-390-0135
e-mail:
percepta@percepta-crm.com
Web: www.percepta-crm.com
Services: A, B, C, D, E, F
Phase 2 Solutions
Tara Jones
Phone: 480-477-1348
e-mail:
tjones@phase2solutions.com
Web: www.phase2solutions.com
Services: A, B, C, D, E, F
Precision Response Corp.
Rachel Macha, executive VP of sales
Phone: 888-CALL-PRC
e-mail: sales@prcnet.com
Web: www.prcnet.com
Services: A, B, C, D, E, F,
other: fulfillment
Protocall Communications Inc.
Scott Kleinknecht
Phone: 301-361-1126
e-mail: scott@protocall.net
Web: www.protocall.net
Services: B, C
QuoteThis Communications, Inc.
Cliff Thomasset
Phone: 813-314-9300
e-mail: sales@quotethis.com
Web:
www.telemarketingquote.com/
www.callcenterquote.net
Services: other: free price quotes from multiple call centers for
companies seeking call center services
Raya Contact Center (Egypt)
Ashraf EL-Tanbouly, business development manager
Phone: +20-10-1414123
e-mail: ashraf_eltanbouly@ rayacontactcenter.com
Web: www.rayacontactcenter.com
Services: A, B, C, E, F
RInbound
Paul Sherman, senior VP
Phone: 888-635-9190
e-mail:
paul.sherman@research-int.com
Web: www.rinbound.com
Services: A, B, C, E, F
RMH Teleservices, Inc.
Clark Hausmann
Phone: 800-367-5733
e-mail: chausmann@rmh.com
Web: www.rmh.com
Services: A, B, C, D, E, F
Servicom LLC
Meredith Tarr
Phone: 800-835-6584
e-mail: info@telethinking.com
Web: www.telethinking.com
Services: A, B, C, D, E, F,
other: fulfillment, customer satisfaction surveys
Servingminds Pvt. Ltd. (Nepal)
Thupten Bajracharya
Phone: +977-1-4411200
e-mail:
thupten@servingminds.com.np
Web: www.servingminds.com.np
Services: A, B, E, F, other: Web-enabled services, co-browsing, Web
callback
Signius Communications
Greg Wells
Phone: 609-921-7450
e-mail: answers@signius.com
Web: www.signius.com
Services A, B, C, D, E, F, other: fulfillment
Solus Telemarketing (South Africa)
Hamish Haddow
Phone: +27-21-713-8500
e-mail: hamish.haddow@ solustelemarketing.co.za
Services: A, B, E, other: appointment setting, client cold calling
Source One Customer Contact Centers
Dave Shapiro
Phone: 973-893-6400
e-mail:
dshapiro@sourceoneglobal.com
Web: www.sourceoneglobal.com
Services: A, B, C, D, E, F,
other: fulfillment services, recall and crisis management
StarTek, Inc.
Blake Willardsen, senior VP of sales
Phone: 303-262-4575
e-mail: bwillardsen@startek.com
Web: www.startek.com
Services: A, C, D, E, other: business process outsourcing, supply chain
management
Stream International (doing business as Solectron Global Services)
Chris Camacho
Phone: 781-830-2839
e-mail: chris_camacho@stream.com
Web: www.stream.com/
www.solectron.com
Services: A, C, other: survey services, CRM, technical support, RMA
processing, fulfillment, inventory management
Sunrise Teleservices, LLC
Eric Stinson
Phone: 207-853-0800
e-mail:
estinson@sunriseteleservices.com
Web:
www.sunriseteleservices.com
Services: A, B, other: 24/7 operations, overflow availability
Synergy Solutions, Inc.
Lori Fentem, president
Phone: 602-296-1601; 800-547-0504
e-mail: llfentem@callsynergy.com
Web:
www.synergysolutionsinc.com
Services: A, B, C
Telacquire Marketing Group Inc.
Edward Soorany
Phone: 604-677-7780
e-mail: info@telacquire.com
Web: www.telacquire.com
Services: A, B, C, D, E, F
TeleNet Marketing Solutions, LLC
Amanda Eveson
Phone: 888-282-2345/ 706-353-1940
e-mail:
aeveson@telenetmarketing.com
Web: www.telenetmarketing.com
Services: A, B, C, D, E, F, other: hosting of online prospect/customer
databases
Telerx
Ron Abel, executive VP
Phone: 800-2-TELERX
e-mail: solutions@telerx.com
Web: www.telerx.com
Services: A, C, D, E, F
Tele-Source
Brenda DePaolo
Phone: 877-687-2354
e-mail:
brenda@telesourcecallcenters.com
Web:
www.telesourcecallcenters.com
Services: B
TeleSpectrum FX
Scott L. Karlin, VP of sales
Phone: 610-878-7443
e-mail: skarlin@telespectrum.com
Web: www.telespectrum.com
Services: A, B, C, D
TeleTech
KC Higgins
Phone: 303-397-8325
e-mail: kchiggins@teletech.com
Web: www.teletech.com
Services: A, B, C, D, E, F, other: analytics, database marketing, customer
research and CRM strategy
The Telvista Company
Steve Kuntz, VP of sales
Phone: 972-312-5100
e-mail: steve_kuntz@telvista.com
Web: www.telvista.com
Services: A, B, C, D, E, F,
other: CRM, Telvista Contact Management System (TCMS), Executive
Information Dashboard, Quality Training and Contact Center Assessment
Terril Tele Technologies
Mike Carlson
Phone: 712-853-6298
e-mail: mcarlson@terril.com
Services: B
Toptel USA/Selway Group, Inc.
Stephen J. Matlock
Phone: 480-969-2350
e-mail: stephenmatlock@cox.net
Services: A, B, C, D, E
Transcontinental Sodema (Canada)
Gaétan Comeau, general manager sales and marketing
Phone: 514-287-1717; 800-567-1717
e-mail :
comeaug@transcontinental.ca
Web: www.sodema.com
Services: A, B, C, D, E
Unicall International, Inc.
Benjamin Harris, president
Phone: 330-864-9364
e-mail: harrisb@unicallinc.com
Web: www.unicallinc.com
Services: A, B, C, D, E, F
The Verification Company
Morgan Fagerman, CEO
Phone: 727-733-5321, ext. 103
e-mail:
mfagerman@verificationco.com
Web: www.verificationco.com
Services: A, B, C, D, E, F, other: third-party verification, digital
recording and storage, Web-enabled retrieval of recordings, reports and
records
Virtual-Agent Services
Lindsay Coats, sales and marketing support manager
Phone: 847-925-2343
e-mail: sales@vagent.com
Web: www.vagent.com
Services: A, E, F
VoiceLog
Larry Leikin
Phone: 301-230-2129
e-mail: lleikin@voicelog.com
Web: www.voicelog.com
Services: A, B, C, D, other: third-party verification
Voice-Mail Broadcasting Corp.
Jesse Crowe
Phone: 714-437-0600
e-mail: jcrowe@vmbc.com
Web: www.vmbc.com
Services: D, other: automated outbound, voice mail broadcasting,
interactive voice messaging
West Teleservices
Phone: 800-841-9000
e-mail: sales@west.com
Web: www.west.com
Services: A, B, C, D, other: conferencing, accounts receivable management
Willow CSN Inc.
Mike Williams, senior VP business development and sales
Phone: 954-392-2627
e-mail: mwilliams@willowcsn.com
Web: www.willowcsn.com
Services: A, B, C, D, E
For information and subscriptions, visit www.TMCnet.com or call
203-852-6800.
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