NICE New Office In Denver
NICE Systems has
opened its new office in Denver, Colorado. The
30,000-square-foot facility will house over 100
personnel in sales, professional services, R&D,
marketing and management as well as NICE's new customer
support center. The facility will also include two
state-of-the-art testing labs, a customer briefing
center and training facility for partners and customers.
Shlomo Shamir, president of NICE's operations in the
Americas, commented "With the opening of this new
office, we are fulfilling our commitment to consolidate
our operations to better serve our customers. This
completes the consolidation of seven...U.S. offices into
two key hubs: New Jersey and Denver. The opening of the
new Denver office is a significant step towards
maintaining the highest levels of customer service and
support for our U.S.-based customers."
SAGE Results Expects To Yield Sage
Advice
SAGE Results, Inc.,
a professional and technical services firm focused on
maximizing the end-to-end customer experience, recently
debuted. The company will specialize in four primary
practice areas of consulting for internal and external
support centers and companies that utilize contact
centers. These services include contact center
assessments, improvements and certification; human
services optimization; new product evaluations,
implementation and integration; organizational
consulting and program management. The company was
founded by Kenneth Webb, R. William Sheehan and Wayne
Watson. SAGE Results, Inc. intends to apply its
expertise to providing professional services in
enterprise strategy, process improvement, information
technology, telecommunications, organizational change,
strategic and project management, education, training
and facilitation.
RADVISION Bolsters European
Presence
RADVISION, Inc.,
a provider of industry-standard products and technology
for real-time voice and video over IP, has opened a new
sales office in London under the management of Jonathan
Hassard, managing director. Hassard will be responsible
for developing and expanding RADVISION's customer and
partner relationships in the UK and throughout Europe.
According to Gadi Tamari, CEO of RADVISION, "The
European market represents an important growth
opportunity for RADVISION. The new sales office in the
UK will facilitate the development of new channels and
partner relationships while strengthening our existing
ones. The UK is also our largest market in Europe
currently and the most advanced in terms of adoption of
IP-communications."
ACT Up And Running In Singapore
ACT Teleconferencing,
Inc., a provider of audio, video, data and Internet
conferencing products and services, recently opened a
new service delivery center and sales office in
Singapore. With the new office, ACT added a fourth Asia
Pacific operation to its worldwide conferencing platform
of 13 cities in 10 countries. The Singapore office will
offer a complete range of conferencing services to its
clients. ACT Chairman Gerald D. Van Eeckhout said, "We
expect explosive growth in the teleconferencing and
multimedia communications sector in Southeast Asia over
the next few years. With globalization, corporate travel
cutbacks and the continuing growth within the Asian
telecom market, we expect Singapore and the surrounding
region to be a strong market for us." Singapore is one
of the largest ports in the world, serving as the center
of all trade for Southeast Asia and as the regional
headquarters for many global Fortune 500 companies.
Syntellect Cements Central
European Site
Syntellect Inc.,
a provider of open systems, enterprise voice portal
software and hosted services, announced the opening of a
Frankfurt-based office to serve German-speaking
countries. The new office is part of Syntellect's
worldwide expansion strategy consistent with the recent
opening of offices for the Nordic and Benelux regions in
Stockholm and Amsterdam, respectively. The Frankfurt
office will support Syntellect activities in Germany,
Austria and Switzerland. According to industry
researchers, in the next four years Germany is expected
to be the largest market in Western Europe for sales of
contact center solutions.
Paragon Expands Into The Caribbean
Paragon
Marketing Services, Inc., a Florida-based
teleservices and contact management company, announced
it formed an affiliate company, Paragon Marketing
Services International, Ltd. (PMSI), to develop offshore
contact center opportunities, primarily in the Caribbean
basin. PMSI's first offshore contact center opened in
July in Port-of-Spain, Trinidad, West Indies. Trinidad
is a major industrial and petroleum force in the
Caribbean basin. Trinidad has one of the highest
literacy rates in the world, at 98 percent. Paragon's
president and CEO Anthony P. Solazzo said the "...contact
center will offer clients the latest technology,
including digital recording, in a fully predictive
environment with state-of-the-art inbound contact
management capabilities."
COPC To Open Indian Office To
Promote Service Excellence
Customer Operations
Performance Center Inc. (COPC), a performance
management organization for the customer contact
industry, announced plans to help drive the evolution of
India's burgeoning customer contact industry and extend
its activities to this rapidly growing area. COPC is
working with industry organizations and customer-focused
companies to ensure the success of the customer contact
industry in the region. According to
PriceWaterhouseCoopers, India's labor pool has low
turnover rates of 6-10 percent and lower operating
costs, making India a prime location for opening call
centers. In contrast, U.S. turnover rates are 34 percent
or greater and operating costs are 40-60 percent higher.
As COPC looks to extend its global presence, it will
open an office in India to help drive adoption of its
standard. The COPC-2000 Standard was developed by
individuals from customer-focused companies who were
concerned with the level of service quality provided to
customers. The COPC-2000 Standard is a comprehensive
operations performance standard that specifies minimum
operational requirements in critical functional areas.
More than 200 locations in 30 countries are using the
Standard to improve performance. Users include firms in
e-commerce, computer hardware and software, financial
services, healthcare, telecommunications and consumer
products.
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