|Lucent Announces A Host Of New Internet Products
Lucent Technologies, which combines the systems and technology units that
were formerly a part of AT&T with the research capabilities of Bell Laboratories, has
announced six new offerings that cover a wide range of new and advanced Internet
applications. Included in the offerings are multimedia messaging systems and Internet call
centers for businesses as well as sophisticated systems that route traffic over the
Internet and provide Internet directory services for businesses and telephone service
Bell Laboratories announced the formation of a new software venture called elemedia, which
offers voice and music compression technology for the Internet. By creating a software
that understands the sound range of both the human voice and the human ear, elemedia's
software offers the same quality and richness of sound as Bell Labs' researchers developed
for use in telephone networks around the world. In addition, the release of a business
system called Intuity Message Manager erases limits that currently exist for messaging
systems and creates a unified fax, e-mail and voice mailbox that can be accessed from any
computer on the Internet. For example, business people on the road or in the office can
use a Web browser to view a single screen that manages all their voice mail, e-mail and
Lucent also announced the introduction of the Internet Call Center, which allows a
business' customers to explore the Internet while simultaneously speaking to a customer
service agent over a single phone line. For example, while browsing a retail catalog
online, shoppers can speak to an agent by simply clicking on a button. The agent is
instantly shown the screen and pages the caller is viewing and can then answer questions,
guide shoppers to another page, or take an order.
In addition, Lucent introduced an Internet telephony server that allows businesses to
route phone calls, faxes and voice mail over the Internet instead of more costly public
and private networks.
Lucent is also releasing software that offers reliable data transport and will offer
real-time video and audio on the Internet in the future. Bell Lab's Reliable Multicast
Software is based on a new protocol that ensures that thousands of simultaneous requests
for a single event or item, such a broadcast of the President's State of the Union Address
or fast-breaking stock market news, won't bring the Internet to its knees.
Lucent has further announced it has expanded its offer for service providers to include
additional support for electronic commerce on their networks. The Internet Directory
Server (IDS) software supports electronic commerce applications, such as electronic
telephone books, which help locate people and resources on the Internet and personalized
Internet navigation services that are based on a viewer's preferences.
In addition, Lucent is offering service providers new Network Integration Services to help
them end network congestion, speed access provisioning and integrate Internet applications
into their networks. These services include engineering, integration, installation and
support for the planning and deployment of Internet solutions.
For more information, contact Dick Muldoon at 908-582-5330.