EM: Verint Systems is a global provider of actionable intelligence solutions for an optimized enterprise and safer world.

SG: Informiam, a business unit of Genesys Telecommunications Laboratories, helps business people implement a top-down strategic structure to understand and optimize their business performance in all areas of customer service and contact center operations.

PJ: UCN helps customers improve the quality and productivity of their contact centers.

HS: NICE is the leading provider of solutions that generate insight for multimedia interactions.

CL: We are a very focused, specialized insurance and fee income company targeted toward very selected industries.

DM: Our TotalView Workforce Management system is installed in over 3,000 contact centers around the world, many of which are large multisite and multiskill operations...

MF: KANA Software provides an integrated suite of software applications that helps companies manage their customer service channels, including e-mail, chat, telephone and Web self-service.

NT: First, let’s start by hearing about Nuance, and what differentiates it from other speech companies. How do you position your company in leadership?

NT: Please tell us about your company and your type of business.

DK: We are a manufacturer that provides custom furniture solutions for call centers. We provide a turnkey service that begins with initial furniture design and space planning, and extends through the manufacturing and installation of the furniture.

NT: What types of services does West Interactive provide or support?

TS: If there's a tag line for West Interactive, it would be "helping our clients maximize the value of every customer interaction." We do that by developing and managing world-class automated customer contact and voice self-service applications for large and medium-sized enterprises.

I love marketing because it changes all the time and keeps you on your toes. Putting all of the above together, it becomes clear that marketing is often like shooting at a moving target, that’s why it is the most challenging and most complex part of any corporation. Companies exist for two and only two reasons; namely, marketing and innovation. Without these, no company would get anywhere.

NT: Please tell us about your company and type of business.

DB: Verint Systems is the leading provider of analytic software-based solutions for the security and enterprise markets. Verint solutions help enterprises capture massive amounts of structured and unstructured information, such as voice, video and text, and distill this information into actionable intelligence—timely, mission-critical insights for more effective decisions and optimal outcomes.

NT: Please describe Message Technologies' business.

DK: We've been in business longer than many of our competitors—for about 24 years. We began as a call center operation and we remain a call center operation.