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Monthly Features
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Publisher's Outlook
Our executive group publisher, Nadji Tehrani, provides his views on the
nature of teleservices and e-services outsourcing, marketing and customer
relationship management issues.
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High Priority!
Our group publisher, Rich Tehrani, offers insights of happenings in the
contact center industry and on the technology front.
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Technology Highlights
This section is
designed to help our readers sort through the vast proliferation of new
products and services that exist in the customer contact center
marketplace. Select products that deserve the attention of
forward-thinking organizations looking for best-of-class solutions are
highlighted.
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Customer Inter@ction News'
Our monthly news
feature covers new products, strategic alliances, mergers and
acquisitions,
expansions, international news and industry happenings.
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TMC'
Labs' Reviews
TMC Labs is a
state-of-the-art testing facility run by a team of experienced computer
and telecommunications engineers. Our readers depend on in-depth,
objective, technical evaluations before choosing which products to
purchase. The Labs' reviews provide readers with what they need to make
informed buying decisions.
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E-Sales & E-Service
Each month, this section provides perspectives on the burgeoning
e-commerce marketplace, examines the pitfalls and opportunities for
successful e-business and presents product highlights and articles to keep
our readers on top of the possibilities and solutions available for
expanding profitable interactions with their customers.
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Innovative Management Information
Presenting commentary and data designed to give you a competitive edge in
productivity, we spotlight topics such as ergonomics, skills-based
routing, site selection, workforce management, computer-based training and
more. We also present our Product of the Year Awards and TMC Labs
Innovation Awards.
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Outsourcing
We cover all aspects of outsourcing initiatives, including techniques and
trends in outsourced CRM, financial and banking services, off-shore
opportunities, technology, and application service provider resources for
enterprises of all sizes. Featured are our annual Inbound and Outbound Top
50 Teleservices Agencies Roundups, the MVP Outsourcing Quality Award
highlights and the Teleservices Agency Who's Who.
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CRM
The cornerstone for successful business, particularly in the world of
e-commerce, is effective customer relationship management. This section
discusses the methodologies, strategies and tools available, and the
technologies that support them, that will help to assure success in the
global marketplace. This section also showcases our CRM Excellence Awards
and our Who's Who in CRM/eCRM, a compendium of industry-leading companies.
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Product & Services Selection Guide
Each month, we focus on a particular product or service area and present a
cross-section of providers to assist you in identifying suppliers for
your contact center needs. Topics include e-mail management technologies,
inbound and outbound routing software, support technologies, workforce
management and more.
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PLUS:
TMC EXPO Updates
We cover the latest announcements on exhibitors and conference proceedings
regarding TMC's premier industry events.
TMC Best of Show Awards
The editors of Customer Inter@ction Solutions' and INTERNET TELEPHONY', including the engineers of
TMC Labs, spend two days pounding the exhibit hall floors at TMC's EXPOs
to ferret out those products which demonstrate technological innovation,
extensive feature sets, the ability to work with existing standards and
contribute to the development of future communications, e-commerce, CTI,
Internet telephony and contact center products and services.
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