December 2009 | Volume 28 / Number 7
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In Every Issue
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
By Keith Dawson
Ask the Experts
By Tim Passios
On The Line
By Tim Searcy
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
' Bob Fately,Vice President, Third Wave International
By Brendan Read, Senior
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