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CUSTOMER INTERACTION Solutions

December 2004

Customer Interaction Solutions December 2004

CUSTOMER INTERACTION SOLUTIONS®' 2005 Buyers' Guide
Featuring the Latest Products and Services in the Call Center/CRM Space

DEPARTMENTS
Publisher's Outlook - TMC's owner and Executive Group Publisher gives insight and advice on the purchase of CRM/Call Center products and the outsourcing of teleservices.

INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS
A SPECIAL EDITORIAL SERIES SPONSORED BY FRONTRANGE SOLUTIONS, INC.
Prognostications For The Future Of IP Telephony
- The Editors, Customer Interaction Solutions®

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