Customer Interaction Solutions: November 2004 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM


November 2004
INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS A SPECIAL EDITORIAL SERIES SPONSORED BY FRONTRANGE SOLUTIONS, INC. IP: Customer Service Anytime, Anywhere, Via Any Media By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions® Voice Over IP: Control Where It Belongs — In Companies’ Hands By Mike Heberling, FrontRange Solutions, Inc. CUSTOMER RELATIONSHIP MANAGEMENT What You Didn’t Know You Could Do With Your Business Data: Using Business-To- Business Predictive Modeling To Your Advantage By Jan Rowland, Ph.D., D&B Sales and Marketing Analytics Keys Steps And Major Challenges To Improving Customer Satisfaction By Mark Smith, Ph.D., Quadstone OUTSOURCING The Economics Of Indian Call Center Models By Ranjit Shastri, PSi, Inc. CALL CENTER/CRM MANAGEMENT SCOPE Workplace Stress Sucks $300 Billion Annually From Corporate Profits By Ron Ball, Inroads, LLC MANAGING BY THE NUMBERS The Economics Of Looking For A New Call Center Home By Penny Reynolds, The Call Center School TECHNOLOGY HIGHLIGHTS Chat, E-Mail And Self-Service, Unite! By David R. Butcher SPECIAL SPEECHWORLD FEATURE Speech-World News and... Latest Trends And Best Practices In Speech Applications (PDF) By Azita Martin,TuVox	DEPARTMENTS Publisher's Outlook High Priority! TMC LABS TMC Labs Review: WebEx Support Center Daily Breaking News! Go to TMCnet.com for the latest communications technology news

• Erin E. Harrison Named Senior Editor for TMC and TMCnet

• 2009 INTERNET TELEPHONY Excellence Awards Call for Entries

• TMC Announces 2009 IP Contact Center Technology Pioneer Award Winners

• Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards

• INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced

• Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team

• 2009 Unified Communications TMC Labs Innovation Award Winners Announced

• The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations

• Educational Program Released for 4GWE Conference in Los Angeles

• New Training Programs Highlight Educational Program at INTERNET TELEPHONY Conference & EXPO West 2009

• Announcing the Wireless Backhaul Distinction Award

• Communications Solutions 2008 Product of the Year Award Winners Announced

• TMC Welcomes Newest TMCnet Web Editor Amy Tierney

• WiMAX Distinction Award Winners Announced by INTERNET TELEPHONY

• Customer Interaction Solutions' Speech Technology Excellence Award Program Now Accepting Entries

• 2009 TMC Labs Innovation Award Call for Entries From INTERNET TELEPHONY Magazine

• Patrick Barnard Joins TMCnet Editorial Team

• Celebrating Earth Day Resource Center on Green.TMCnet.com

• TMCnet Launches Marketing Video Series

• TMC Reports 25 Percent Subscriber Growth for Unified Communications Magazine

• TMC Announces IP Contact Center Technology Pioneer Award Call for Entries

• TMCnet's Green Blog Named on 100 Best Blogs for Those Who Want to Change the World List

• 2009 NGN Leadership Award Winners Announced by NGN magazine

• 2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

• 2009 Top 50 Inbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Labs Announces the 2009 TMC Labs Innovation Award from Unified Communications Magazine

• TMC's Unified Communications Magazine Announces 2008 Product of the Year Award Winners

• 2009 Top 50 Outbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions

• INTERNET TELEPHONY's Second Annual WiMAX Distinction Award Call For Entries

• TMCnet Announces Facebook Connection

• TMC Announces Dates for Upcoming ITEXPO Events in Los Angeles and Miami

• TMCnet Adds 40th Blogger to Its Blog Community

• TMC's Premier Issue of Next Generation Networks (NGN) Magazine Reports Highest Subscriber Base of Any TMC Publication Launch

• TMCnet Puts Faces to Comments TMCnet Blogs Puts Faces to Comments TMCnet Blogs Puts Faces to Comments

• TMC Reports 14 Percent Increase in Subscriber Base of INTERNET TELEPHONY Magazine

• TMC Names ITEXPO East Best-of-Show Winners

• Customer Interaction Solutions Magazine's 2008 CRM Excellence Awards Call for Entries

• INTERNET TELEPHONY Magazine Voted Most Influential Magazine in IP Communications

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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