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In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp.
On The Line
By Tim Searcy
Headset
By Keith Dawson
Customer Interaction News
From TMCnet Blogs
Compliance Desk
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
Listen and Learn
By Joe Fleischer
From the Analysts' Desk
By Susan Campbell, Contributing Editor, Customer Interaction Solutions
Logout
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
Ask the Experts
By Tim Passios, Interactive Intelligence
Testimonials
"The standard industry source."
— FORTUNE Magazine
"The Bible of the industry."
— THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
— Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
A CRM Insider’s Views on Social Media,Facebook and Web 2.0
By David Sims, Contributing Editor, Customer Interaction Solutions
Mobile CRM: Are We There Yet?
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
CALL CENTER TECHNOLOGIES
Top Ten Ways to Reduce Contact Center Costs While Improving Service
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions
WORKFORCE OPTIMIZATION
Workforce Optimization: Refining Products, Revolutionizing Delivery?
By Brendan Read
INNOVATIVE SOLUTIONS
Seven questions to ask before you choose a contact center
By Dana Allender, Vice President of Marketing, InfoCision Management Corporation
Hosted Solutions: “Shrink-wrap” Products vs. Customized Solutions
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions
AWARDS AND RECOGNITION
TMC Labs Innovation Awards 2008
BOARDROOM REPORT
Paul Jarman, CEO of UCN
By Nadji Tehrani, CEO, Technology Marketing Corp.
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