Customer Interaction Solutions: September 2004 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM


October 2004
CUSTOMER RELATIONSHIP MANAGEMENT Offshore Versus Domestic: Pros And Cons By Steve Brubaker, InfoCision Management Corp. Mobilizing CRM: Routes To Success By Aaron Burnett, NetMotion Wireless New Directions To The Successful Virtual Contact Center By Wade Baker, SIVOX CRM MANAGEMENT SCOPE Remote Agents: The Challenges Of Virtual And Distributed Contact Centers By John Kim, Five9 MANAGING BY THE NUMBERS Contingency Planning By The Numbers By Penny Reynolds, The Call Center School TECHNOLOGY HIGHLIGHTS New Solutions For Web-Based Self-Service By David R. Butcher SPECIAL SPEECHWORLD FEATURE A Talk With Nuance’s Lynda Kate Smith; New Product Announcements (PDF)	DEPARTMENTS Publisher's Outlook High Priority! TMC LABS TMC Labs Innovation Awards Part II Daily Breaking News! Go to TMCnet.com for the latest communications technology news

• TMC Names ITEXPO East Best-of-Show Winners

• NGN Magazine Announces the 2010 NGN Leadership Award

• Customer Interaction Solutions Magazine's 2010 CRM Excellence Awards Call for Entries

• Winners of the 2009 Product of the Year Award Announced by Customer Interaction Solutions Magazine

• 4G Wireless Evolution - TMC and Crossfire Media Host SIP Tutorial at 4GWE Conference in Miami

• Communications Solutions 2009 Product of the Year Awards Call for Entries

• TMC and EMBRASE Announce Keynote Speaker, Agenda for StartupCamp Telephony at ITEXPO in Miami

• Avaya, Panel of Analysts Discuss Avaya's Nortel Acquisition at ITEXPO This Month in Miami

• Google's Craig Walker Added to List of Keynote Presenters at ITEXPO East 2010 in Miami

• President of Secure Smart Grid Association to Deliver Keynote Address at Smart Grid Summit in Miami

• Crexendo Sponsors Reseller Solutions Day Workshop at ITEXPO East 2010 in Miami

• TMC adds Virtualization Summit to ITEXPO East 2010 in Miami

• Exhibit Pavilion at Digium/Asterisk World 2010 Completely Sold Out

• Digium and TMC Host Sold Out Digium|Asterisk World 2010 at ITEXPO East in Miami

• TMC, Light and Electric Partner To Produce Cloud Communications Training Series

• TMC and EMBRASE Partner to Host StartupCamp Telephony at ITEXPO East 2010 in Miami

• Unified Communications Magazine Announces Third Annual Product of the Year Awards Call for Entries

• TMC Accepting Applications for 25th Annual Top 50 Teleservices Agencies Rankings

• TMC and EZGSA Announce Its First Government Contractor of the Year Award

• 2009 INTERNET TELEPHONY TEM Excellence Awards Winners Announced

• 2009 Unified Communications Excellence Awards Announces Winners

• Digium CEO Danny Windham to Deliver Keynote Address at ITEXPO East 2010 in Miami

• Polycom Co-Founder and CTO to Deliver Keynote Address at ITEXPO East 2010 in Miami

• 4G Wireless Evolution - Verizon Wireless' Ecosystem Development Executive to Keynote ITEXPO and Collocated 4GWE Conferences in Miami

• TMC's Smart Grid Web Site Gains More Than 500K Page Views in Its Third Month

• 17th Annual MVP Quality Award Open for Nominations

• INTERNET TELEPHONY Announces Winners of the BSS/OSS Excellence Awards

• INTERNET TELEPHONY Magazine's 12th Annual Product of the Year Award

• TMC Welcomes Matt Weiner as Vice President of Business Development

• Announcing the 4GWE Wireless LTE Visionary Award

• TMC's Information Technology Web Site Serves More Than 1 Million Page Views

• Customer Interaction Solutions Announces 2009 Product of the Year Award Call for Entries

• John Grogan Joins IT.TMCnet.com as Director of Business Development

• 4G Wireless Evolution Announces Winners of the 2009 Wireless Backhaul Distinction Award

• Anthony Cassio Joins 4GWE as Director of Business Development

• TMC, Crossfire Media Launch New Web Site Focused on Smart Connected Products and Services

• ITEXPO West 2009 Draws More Than 6,000 Enterprise, Service Provider, and Channel Decision Makers to Exhibit Hall and Conferences

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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