Who's Who in Teleservices Listing

Once again, the editors of Customer Inter@ction Solutions' have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who's Who listing. To make this a highly valuable tool, we've kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee.

We invite you to peruse these companies' Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can't afford to put your customer service into the hands of amateurs.

That said, we are happy to present the listing.

A Better Answer
Dee Hawkins
Phone: 972-943-4000
e-mail: dee@abetteranswer.com
Web: www.abetteranswer.com
Services: A, B, C, E, other: Internet order taking

Advanced Telecom Services
Bob Bentz
Phone: 610-688-6000
e-mail: bobb@advancedtele.com
Web: www.advancedtele.com
Services: A, B, C, D

AFFINA - The Customer Relationship Company
Steven Gonzalez
Phone: 877-4AFFINA
e-mail: services@affina.com
Web: www.affina.com
Services: A, C, D, E, F, other: consulting and fulfillment

Afni, Inc.
Phone: 800-767-2364
Web: www.afniupsourcing.com
Services: A, B, C, D, E, F, other: insurance services

Alert Communications Company
Dennis Finnerman
Phone: 800-333-7772
e-mail: dfinnerman@alertcom.com
Web: www.alertcom.com
Services: A, C, D, E, F

All USA, Inc.
Frank DiVito
Phone: 708-681-5800
e-mail: fdivito@allusa.net
Web: www.allusa.net
Services: A, C, D, E, F, other: order processing and fulfillment, warehousing, 'not to exceed' pricing with volume discounts

Alta Resources
Pat Nicholson
Phone: 800-756-7298
e-mail: patnicholson@altaresources.com
Web: www.altaresources.com
Services: A, B, C, D, E, F, other: consumer response, lead generation and distribution, fulfillment

Americall Group, Inc. (AGI)
Shireen Wedlock, senior VP, sales
Phone: 630-955-9100; 800-688-0078
e-mail: sales@americallgroup.com
Web: www.americallgroup.com
Services: A, B, C, D, E, other: accounts receivable management, collections, product recall, warranty servicing

AM PM Calling Limited (New Zealand)
Andrew Morrow, executive director
Phone: +64 4 915 5223
e-mail: amorrow@ampmcalling.co.nz
Web: www.ampmcalling.co.nz
Services A, B, C, D, E, F, other: live Web chat, booking systems

AnswerNet Network
Gary Pudles, president and CEO
Phone: 609-921-7450
e-mail: gary@answernetnetwork.com
Web: www.answernetnetwork.com
Services: A, B, C, D, E, F, other: fulfillment, database management and online database development

APAC Customer Services, Inc.
Jacquie McLaughlin
Phone: 800-OUTSOURCE
e-mail: jmmclaughlin@apacmail.com
Web: www.apaccustomerservices.com
Services: A, B, C, D, E, other: business process outsourcing

Apex CoVantage
Sandra Collins, marketing director
Phone: 703-709-3000
e-mail: info@apexcovantage.com
Web: www.apexcovantage.com
Services: A, B

Atesia SpA (Italy)
Gina Liberatore
Phone: +39-06729871
e-mail: l.liberatore@atesia.it
Web: www.atesia.com
Services: A, B, C, D, E, F

BeVocal, Inc.
Daniel Enthoven
Phone: 650-210-8600
e-mail: denthoven@bevocal.com
Web: www.bevocal.com
Services: D

BridgeDialog, LLC
Mitch Cornell, executive VP
Phone: 913-234-8002
e-mail: mcornell@bridgedialog.com
Web: www.bridgedialog.com
Services: A, B, D, other: speech recognition

California Marketing
John Mabie
Phone: 800-772-2658;
888-CAL-MKTG
e-mail: jmabie@calmarketing.com
Web: www.calmarketing.com
Services: A, B, C, E, other: fax upon call termination, fax broadcast

Call Center Results
Toni Etheridge
Phone: 631-234-5652
e-mail: customerservice@ callcenter-results.com
Web: www.callcenter-results.com
Services: A, B, other: 24-hour business answering service, call center monitoring (onsite and offsite), call center consulting (recruitment screening and training)

Call_Solutions
Suzanne Ruland
Phone: 877-810-7171
e-mail: sruland@callsolutions.com
Web: www.callsolutions.com
Services A, B, other: direct mail, print production, market research and analysis

CCC Interactive Corp.
Pat Joe
Phone: 713-289-8300
e-mail: pjoe@cccinteractive.com
Web: www.cccinteractive.com
Services; A, B, C, E

Center Partners
Martha Lanaghen
Phone: 800-519-3532
e-mail: info@centerpartners.com
Web: www.centerpartners.com
Services: A, B, C, D, E, F, other: survey, co-browsing, training, learning and development, Web self-help

Cerida Corp.
Greg Wells
Phone: 978-659-6500
e-mail: info@cerida.com
Web: www.cerida.com
Services: B, E, F

CH Consulting
Christa Heibel
Phone: 707-864-9079;
866-424-2776
e-mail: christah@chcpro.com
Web: www.chconsultingllc.com;
www.chccreative.com
Services: A, B, C, D, E, F

ClientLogic
Amit Shankardass
Phone: 615-301-7274
e-mail: amitsha@clientlogic.com
Web: www.clientlogic.com
Services: A, B, C, D, E, F, other: fax, self-help, fulfillment, item processing, marketing, list brokerage

Colwell & Salmon Communications, Inc.
Denise E. Knaack, business development manager
Phone: 518-482-1596;
800-724-5318
e-mail: dknaack@colwell-salmon.com
Web: www.colwell-salmon.com
Services: A, B, C, E, F, other: market research, back-office BPO

The Connection
Deanna Shimota
Phone: 800-883-5777
e-mail: sales@the-connection.com
Web: www.the-connection.com
Services A, C, D, E

Connoisseur Teleservices (Philippines)
Ozzie Mancinelli
e-mail: ozzie@connoisseuronline.com
Web: www.connoisseuronline.com
Services: A, B

ConServIT
Peter F. Theis
Phone: 800-994-4400
e-mail: theis@conservit.com
Web: www.conservit.com
Services: A, C, D, E, other: natural speech technologies

Contact America, Inc.
Kathleen Staley
Phone: 800-887-6837
e-mail: kstaley@contact-america.com
Web: www.contact-america.com
Services: A, B, C, D, E

Contact Center Employer of Choice
Jeff Doran
Phone: 416-886-7007
e-mail: info@ccemployerofchoice.com
Web: www.ccemployerofchoice.com
Services: other: assessment, development, certification and promotion of contact centers to help them achieve and maintain the Contact Center Employer of Choice Award

Continental Airlines Contact Center Solutions
Anne Wright
Phone: 800-346-3133
e-mail: awrigh@coair.com
Web: www.continental.com/ programs/solutions/
Services: A, B, C, other: contact center training and consulting

Convergys Corp.
Teresa Williams
Phone: 800-344-3000
e-mail: teresa.williams@convergys.com
Web: www.convergys.com
Services: A, B, C, D, E, F, other: Web self-service

DialAmerica Marketing, Inc.
John Redinger
Phone: 800-531-3131
e-mail: jredinger@dialamerica.com
Web: www.dialamerica.com
Services: A, B, C, D, E

Diamond Voice Messaging & Information Services
Joel Black
Phone: 888-293-1550, ext. 8778
e-mail: jblack@diamondvoice.com
Web: www.diamondvoice.com
Services: A, B, C, D, E, other: virtual office/PBX services, fax-to-e-mail

Edcor
John Robertson
Phone: 248-836-1321
e-mail: jrobertson@edcor.com
Web: www.edcor.com
Services: A, B, C, D, E

Edge Teleservices
Bill Bryce, president
Phone: 800-266-7800, ext. 251
e-mail: bill.bryce@edgeteleservices.com
Web: www.edgeteleservices.com
Services: A, B, C, E, other: do-not-call compliance, Web-based appointment scheduling system, after-call e-mail fulfillment, prerecorded voice messaging

enGenic Corp.
Vern Baker, president
Phone: 604-639-6391, ext. 101
e-mail: vbaker@engenic.com
Web: www.engenic.com
Services: A, B, C, D, E, other: call recording and monitoring, conferencing, telecommunications-based Web interfaces

ePerformax Contact Centers
Marcy Branum
Phone: 303-998-0214
e-mail: mbranum@eperformax.com
Web: www.eperformax.com
Services: A, B, C, D, E, F

Epixtar Corp.
Harry Fozzard
Phone: 305-503-8600
e-mail: hfozzard@epixtar.com
Web: www.epixtar.com
Services: A, B, C

eTelecare International
Natalie Fischer
Phone: 877-375-0088
e-mail: info@etelecare.com
Web: www.etelecare.com
Services: A, B, E, other: help desk/ technical support outsourcing

Excell Agent Services, LLC
Heather Weber
Phone: 602-808-1511
e-mail: hweber@excellagent.com
Web: www.excellagent.com
Services: A, C

Fused Solutions
Chuck McGee
Phone: 877-754-2998
e-mail: chuckm@fusedsolutions.com
Web: www.fusedsolutions.com
Services: A, D, E, F, other: Web-based self-service

FutureCall, LLC
Bradley Pancratz
Phone: 800-FUTURE1
e-mail: bradley.pancratz@futurecall.com
Web: www.futurecall.com
Services: A, B, D, E, F, other: third-party verification, collaborative Web browsing

GC Services Limited Partnership
Jeff Shiovitz, senior VP, business development
Phone: 212-775-9322
e-mail: jeff.shiovitz@gcserv.com/
marketing.communications@ gcserv.com
Web: www.gcserv.com
Services: A, B, C, D, E, F,
other: third-party quality monitoring, relay services for the deaf, hard of hearing, and people with speech difficulties, operator services including directory assistance services, slam resolutions, executive escalations, order entry

Getronics
Cathy Blair
Phone: 978-858-6147
e-mail: cathleen.blair@getronics.com
Web: www.getronics.us
Services: A, C, D, E, F,
other: information technology support

Help Desk NOW
Michael O'Neil
Phone: 336-632-0995
e-mail: sales@helpdesknow.com
Web: www.helpdesknow.com
Services: A, C, D, E, F

Influent Inc. (formerly Interactive Teleservices Corp.)
Hayley Weinper, senior VP, sales & marketing
Phone: 614-280-1600
e-mail: hayley@influentinc.com
Web: www.influentinc.com
Services A, B, C, D, E, G,
other: business process outsourcing, Hispanic market consulting, claims processing, licensed insurance agents

InfoCision Management Corp.
Todd Grable, senior VP of marketing
Phone: 330-668-1400
e-mail: toddg@infocision.com
Web: www.infocision.com
Services: A, B, C, D, E, F

INFOTEL (Dominican Republic)
Jorge Aboudara
Phone: 305-470-7511, ext. 223
e-mail: jorge.aboudara@verizon.net
Web: www.infotel.com.do
Services: A, B, E, F, other: data entry, rebates processing, remote keying, operator services

Infotel Direct Marketing
W. Shane Seldon, president
Phone: 502-897-9933
e-mail: infotel@win.net
Web: www.infoteldirectmarketing.com
Services: B

!npulse Response Group
John Stones
Phone: 602-643-2000
e-mail: jstones@inpulseresponse.com
Web: www.inpulseresponse.com
Services: A, other: direct response services

IntelliCare
Shelly Photiades
Phone: 207-775-2600
e-mail: info@intellicare.com
Web: www.intellicare.com
A, B, C, D, E, F, other: medical contact center, patient relationship management, clinical triage, physician referral, class registration

Interactive Response Technologies
Dick Eychner
Phone: 800-700-3033, ext. 2100
e-mail: deychner@callcenter.com
Web: www.callcenter.com
Services: A, B, C, D, E, F, other: rapid cycle testing

Kronos Connect
Tim Miller, VP of sales
Phone: 800-290-3595
e-mail: info@kronosconnect.com
Web: www.kronosconnect.com
Services: A, B, C, D, E, F, other: healthcare communication services

Link Telemarketing
Jim Daughton
Phone: 800-541-LINK
e-mail: link@spacestar.net
Web: www.roimark.com/link
Services: A, B, C, D

Microdyne Outsourcing, Inc.
Patrick Ryan, VP sales and marketing
Phone: 310-257-2664
e-mail: ryanp@microdyne.com
Web: www.microdyne.com
Services: A, B, C, D, E, F, other: RMA management, product repair and logistics service

Midco Call Center Services
Connie Donohue, Sharon Rogers, or Catherine Forsch
Phone: 800-843-8800 or 605-330-4125
e-mail: inbound@mmi.net
Web: www.midcocall.com
Services: A, D, E, G,
other: catalog contact services

Millennium Teleservices
Lisa Slader, president
Phone: 732-512-9800, ext. 1207
e-mail: lslader@mmtel.com
Web: www.mmtel.com
Services: A, B, C, D, E, F, other: phone appending, modeling, Hispanic marketing tools

Mills Marketing & TeleServices, LLC
Lee Mills, president, CEO
Phone: 402-451-2477
e-mail: teleservices.leemills@usa.net
Web: www.usa.net
Services: A, B, C, D, E, F, other: SDB-certified, telecommunications reseller

Motif, Inc.
Steve Peters, VP business development
Phone: 952-985-5912; 612-840-4255
e-mail: steve.peters@motifinc.com
Web: www.motifinc.com
Services: A, E, F, G, other: back-office operations and transaction processing

MsourcE
John Bugh
Phone: 972-712-7426
e-mail: john.bugh@msource.net
Web: www.msource.net
Services: A, B, C, D, E, F, other: business process outsourcing

O'Currance Teleservices
David Meine
Phone: 801-736-0500
e-mail: dmeine@ocurrance.com
Web: www.ocurrance.com
Services: A, D

OSC Teleservices
Paula Wilkinson, director of client relations
Phone: 806-747-2474; 800-658-6041
e-mail: paula.wilkinson@osc.com
Web: www.oscteleservices.com
Services: A, C, D, E

Overseas Service Solutions
Randy Warren
Phone: 602-369-5515
e-mail: rwarren@ overseasservicesolutions.com
Web: www.overseasservicesolutions.com
Services: A, B, C, E, F

PATLive
Courtney Baldock
Phone: 800-897-4726
e-mail: pat@patlive.com
Web: www.patlive.com
Services: A, C, D, F, other: messaging services, call director service, CRM solutions, telephony application development

Patrick Marketing Group
Gary Patrick
Phone: 818-871-1888
e-mail: gary@patrickmarketing.com
Web: www.patrickmarketing.com
Services: A, B, D, E

PCCW (Hong Kong)
Jeffrey Leung, regional marketing manager
Phone: +852-2888-6732
e-mail: jeffrey.yk.leung@pccw.com
Web: www.pccw.com
Services: other: customer-contact management services and solutions

Percepta
Frank Veros, vice president; or Lisa Charney, director of business development
Phone: 313-390-0135
e-mail: percepta@percepta-crm.com
Web: www.percepta-crm.com
Services: A, B, C, D, E, F

Phase 2 Solutions
Tara Jones
Phone: 480-477-1348
e-mail: tjones@phase2solutions.com
Web: www.phase2solutions.com
Services: A, B, C, D, E, F

Precision Response Corp.
Rachel Macha, executive VP of sales
Phone: 888-CALL-PRC
e-mail: sales@prcnet.com
Web: www.prcnet.com
Services: A, B, C, D, E, F,
other: fulfillment

Protocall Communications Inc.
Scott Kleinknecht
Phone: 301-361-1126
e-mail: scott@protocall.net
Web: www.protocall.net
Services: B, C

QuoteThis Communications, Inc.
Cliff Thomasset
Phone: 813-314-9300
e-mail: sales@quotethis.com
Web: www.telemarketingquote.com/
www.callcenterquote.net
Services: other: free price quotes from multiple call centers for companies seeking call center services

Raya Contact Center (Egypt)
Ashraf EL-Tanbouly, business development manager
Phone: +20-10-1414123
e-mail: ashraf_eltanbouly@ rayacontactcenter.com
Web: www.rayacontactcenter.com
Services: A, B, C, E, F

RInbound
Paul Sherman, senior VP
Phone: 888-635-9190
e-mail: paul.sherman@research-int.com
Web: www.rinbound.com
Services: A, B, C, E, F

RMH Teleservices, Inc.
Clark Hausmann
Phone: 800-367-5733
e-mail: chausmann@rmh.com
Web: www.rmh.com
Services: A, B, C, D, E, F

Servicom LLC
Meredith Tarr
Phone: 800-835-6584
e-mail: info@telethinking.com
Web: www.telethinking.com
Services: A, B, C, D, E, F,
other: fulfillment, customer satisfaction surveys

Servingminds Pvt. Ltd. (Nepal)
Thupten Bajracharya
Phone: +977-1-4411200
e-mail: thupten@servingminds.com.np
Web: www.servingminds.com.np
Services: A, B, E, F, other: Web-enabled services, co-browsing, Web callback

Signius Communications
Greg Wells
Phone: 609-921-7450
e-mail: answers@signius.com
Web: www.signius.com
Services A, B, C, D, E, F, other: fulfillment

Solus Telemarketing (South Africa)
Hamish Haddow
Phone: +27-21-713-8500
e-mail: hamish.haddow@ solustelemarketing.co.za
Services: A, B, E, other: appointment setting, client cold calling

Source One Customer Contact Centers
Dave Shapiro
Phone: 973-893-6400
e-mail: dshapiro@sourceoneglobal.com
Web: www.sourceoneglobal.com
Services: A, B, C, D, E, F,
other: fulfillment services, recall and crisis management

StarTek, Inc.
Blake Willardsen, senior VP of sales
Phone: 303-262-4575
e-mail: bwillardsen@startek.com
Web: www.startek.com
Services: A, C, D, E, other: business process outsourcing, supply chain management

Stream International (doing business as Solectron Global Services)
Chris Camacho
Phone: 781-830-2839
e-mail: chris_camacho@stream.com
Web: www.stream.com/
www.solectron.com
Services: A, C, other: survey services, CRM, technical support, RMA processing, fulfillment, inventory management

Sunrise Teleservices, LLC
Eric Stinson
Phone: 207-853-0800
e-mail: estinson@sunriseteleservices.com
Web: www.sunriseteleservices.com
Services: A, B, other: 24/7 operations, overflow availability

Synergy Solutions, Inc.
Lori Fentem, president
Phone: 602-296-1601; 800-547-0504
e-mail: llfentem@callsynergy.com
Web: www.synergysolutionsinc.com
Services: A, B, C

Telacquire Marketing Group Inc.
Edward Soorany
Phone: 604-677-7780
e-mail: info@telacquire.com
Web: www.telacquire.com
Services: A, B, C, D, E, F

TeleNet Marketing Solutions, LLC
Amanda Eveson
Phone: 888-282-2345/ 706-353-1940
e-mail: aeveson@telenetmarketing.com
Web: www.telenetmarketing.com
Services: A, B, C, D, E, F, other: hosting of online prospect/customer databases

Telerx
Ron Abel, executive VP
Phone: 800-2-TELERX
e-mail: solutions@telerx.com
Web: www.telerx.com
Services: A, C, D, E, F

Tele-Source
Brenda DePaolo
Phone: 877-687-2354
e-mail: brenda@telesourcecallcenters.com
Web: www.telesourcecallcenters.com
Services: B

TeleSpectrum FX
Scott L. Karlin, VP of sales
Phone: 610-878-7443
e-mail: skarlin@telespectrum.com
Web: www.telespectrum.com
Services: A, B, C, D

TeleTech
KC Higgins
Phone: 303-397-8325
e-mail: kchiggins@teletech.com
Web: www.teletech.com
Services: A, B, C, D, E, F, other: analytics, database marketing, customer research and CRM strategy

The Telvista Company
Steve Kuntz, VP of sales
Phone: 972-312-5100
e-mail: steve_kuntz@telvista.com
Web: www.telvista.com
Services: A, B, C, D, E, F,
other: CRM, Telvista Contact Management System (TCMS), Executive Information Dashboard, Quality Training and Contact Center Assessment

Terril Tele Technologies
Mike Carlson
Phone: 712-853-6298
e-mail: mcarlson@terril.com
Services: B

Toptel USA/Selway Group, Inc.
Stephen J. Matlock
Phone: 480-969-2350
e-mail: stephenmatlock@cox.net
Services: A, B, C, D, E

Transcontinental Sodema (Canada)
Ga'tan Comeau, general manager sales and marketing
Phone: 514-287-1717; 800-567-1717
e-mail : comeaug@transcontinental.ca
Web: www.sodema.com
Services: A, B, C, D, E

Unicall International, Inc.
Benjamin Harris, president
Phone: 330-864-9364
e-mail: harrisb@unicallinc.com
Web: www.unicallinc.com
Services: A, B, C, D, E, F

The Verification Company
Morgan Fagerman, CEO
Phone: 727-733-5321, ext. 103
e-mail: mfagerman@verificationco.com
Web: www.verificationco.com
Services: A, B, C, D, E, F, other: third-party verification, digital recording and storage, Web-enabled retrieval of recordings, reports and records

Virtual-Agent Services
Lindsay Coats, sales and marketing support manager
Phone: 847-925-2343
e-mail: sales@vagent.com
Web: www.vagent.com
Services: A, E, F

VoiceLog
Larry Leikin
Phone: 301-230-2129
e-mail: lleikin@voicelog.com
Web: www.voicelog.com
Services: A, B, C, D, other: third-party verification

Voice-Mail Broadcasting Corp.
Jesse Crowe
Phone: 714-437-0600
e-mail: jcrowe@vmbc.com
Web: www.vmbc.com
Services: D, other: automated outbound, voice mail broadcasting, interactive voice messaging

West Teleservices
Phone: 800-841-9000
e-mail: sales@west.com
Web: www.west.com
Services: A, B, C, D, other: conferencing, accounts receivable management

Willow CSN Inc.
Mike Williams, senior VP business development and sales
Phone: 954-392-2627
e-mail: mwilliams@willowcsn.com
Web: www.willowcsn.com
Services: A, B, C, D, E

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