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CUSTOMER INTER@CTION Solutions

October 2003
OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Teleservices Agencies Who's Who


Sound Strategy? Outsourcing In Today's Economy

CALL CENTER/CRM MANAGEMENT SCOPE
TMC Labs Innovation Awards Part II

Improve Operational Efficiency Of Call Centers While Meeting Business Strategies

Improving Your Performance By Creating A Dynamic Learning Environment

RE: LOCATIONS:
Yakima, Washington

MONTHLY FEATURES

The CEO Spotlight

ADVERTORIAL:
Compliance Technologies & Solutions

Submit Your Application For a
Product of the Year Award!

October 2003

DEPARTMENTS
   Publisher's Outlook
   By Nadji Tehrani

   High Priority!
   By Rich Tehrani

INDUSTRY NEWS
Customer Inter@ction News

Daily News!
Go to TMCnet.com for the latest communications technology news


Upcoming Events
ITEXPO West 2012
October 2- 5, 2012
The Austin Convention Center
Austin, Texas
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Mobility Tech Conference & Expo
October 3- 5, 2012
The Austin Convention Center
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Cloud Communications Summit
October 3- 5, 2012
The Austin Convention Center
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