October 2002

Teleservices Agencies Who's Who

Once again, the editors of Customer Inter@ction Solutions^' have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who's Who listing. To make this a highly valuable tool, we've kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee. 

We invite you to peruse these companies' Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can't afford to put your customer service into the hands of amateurs.

That said, we are happy to present the listing. 

Key:

AB&C Group
Art Libby
[email protected]
703-827-8377, ext. 264
www.abcgroup.com
Services: A, D, E

ACCENT
Mary Duerr
[email protected]
502-540-5000 
www.accentonline.com
Services: A, B, C, D, E, F

Access Direct
Rachel Macha
[email protected]
800-892-8276
www.accdir.com
Services: A, B

Access Worldwide/TelAc Teleservices Group
Renee Monterio
[email protected] 
615-646-2769
www.awwc.com 
Services: A, B, C, D, F

ACI Telecentrics
Gary Cohen
[email protected]
612-928-4744
www.acitel.com
Services: A, B

The Active Group (Active TeleSource, Inc. & Active Credit Services, Inc.)
David R. Smith
[email protected]
888-357-2131/503-292-2077
www.theactivegroup.biz 
Services: A, B, D

Advanced Data-Comm, Inc. 
Rob Apel
[email protected]
800-582-9501
www.advanced-data.com 
Services: A, B, D, E, F

Advanced Telecom Services
Bob Bentz
[email protected]
610-254-7191
www.advancedtele.com
Services: A, B, D

Aegis Communications Group, Inc. 
Lee Waters
[email protected] 
678-443-6514 
www.aegiscomgroup.com 
Services: A, B, C, D, E, F

AFFINA - The Customer Relationship Company 
Steven Gonzalez 
[email protected] 
(309) 679-4124 
www.affina.com 
Services: A, C, D, E, F

AfterMarket 
Steve Pittendrigh
[email protected]
602-470-2500 
www.theaftermarketcompany.com
Services: A, B

Alert Communications
Dennis Finnerman
[email protected]
323-259-8000
www.alertcom.com
Services: A, B, C, D, E, F

AnswerNet Network
Tamara Caponegro
[email protected]
609-921-7450
www.answernetnetwork.com
Services: A, B, C, D, E, F

APAC Customer Services
Susan Millspaugh
[email protected]
847-374-1983
www.apaccustomerservices.com
Services: A, B, C, F

Aradiant Corp.
Brian Suerth
[email protected]
858-505-4368
www.aradiant.com
Services: A, B, C, D, E, F, G

Business Response ' a division of Americall Group, Inc.
Jim Politte
[email protected]
888-263-6569
www.businessresponse.com
Services: A, B, C, D, E

Call Center Alliance (Europe)
Michelle Sidwell
[email protected]
+33-1-40-93-5000
www.callcenteralliance.com
Services : A, B, C, D, E, F

Call Center Results
Toni Etheridge
[email protected]
866-659-5836
www.callcenter-results.com
Services: A, B, E

Call_Solutions
Jackie Schoonover
[email protected]
877-810-7171
www.callsolutions.com
Services: A, B, C, D, E, F

CC3 (Caribbean)
Alan Clayton 
[email protected]
678-462-3247
www.cc3group.com
Services: A, B, C, D, E, F

CCC Interactive Corporation
CJ Johnson
[email protected]
800-690-4944
www.cccinteractive.com
Services: A, B, C, D, E, F

Charlton
Rod Schwegel
[email protected]
608-259-8004
www.tcgcorp.net
Services: B, C

ChaseCom L.P.
Morgan Smith
[email protected]
713-874-5814
www.chasecom.net
Services: A, B, C, D, E, F

ClientLogic 
Jeff Bubak
[email protected]
888-229-0979
www.clientlogic.com 
Services: A, B, C, D, E, F

The Connection
Deanna Stanek
[email protected]
800-883-5777
www.the-connection.com
Services Provided: A, C, D, E, F

Convergys
[email protected]
800-344-3000
www.convergys.com
Services: A, B, D, E

Creative Marketing Strategies, Inc. 
David DuCoin
[email protected]
856-384-1111
www.cmsgrp.com
Services: A, B, C, E, F

Datatrac Information Services, Inc.
Jack Kathman
[email protected]
703-817-9700
www.datatrac-dc.com
Services: A, C, D, E, F

Direct Dialog (London)
Carol Rogerson
[email protected]
+44-208-601-8240
www.directdialog.com
Services provided: 
A, B, C, D, E, F

Edcor 
John Robertson
[email protected]
www.edcor.com
Services: A, B, C, D, E

EDS
[email protected]
888-889-1392
www.eds.com/crm
Services: A, B, C, D, E, F

enGenic Corporation
Vern Baker
[email protected]
604-639-6391, ext. 101
www.engenic.com
Services: A, B, C, D, E

ePerformax Centers
Rob Mullin
[email protected]
402-498-5622
www.eperformax.com
Services: A, B, C, D, E, F

eTelecare International
Natalie Fischer
[email protected]
626-256-7584
www.etelecare.com
Services: A, B, C, D, E, F

Excell Agent Services
Heather Weber 
[email protected]
888-359-6660 
www.excellagent.com
Services: A, C

Fusion Marketing Partners, LLC
Randy Warren
[email protected]
602-889-1065
www.callfusion.com
Services: A, B, E, F

FutureCall
Joe Schulman 
[email protected]
719-867-7100
www.futurecall.com
Services: A, B, C, D, E, F

GC Services Limited Partnership
Will Sitton
[email protected]
713-777-4441
www.gcserv.com
Services: A, B, C, D, E, F

Global Response
Wendy Shooster
[email protected]
954-973-7300
www.globalresponse.com
Services: A, B

Guaranteed Marketing Solutions, Inc.
Michael Thorne
[email protected]
817-868-9800
www.teamgms.com
Services: A, B, C

Hancock Information Group
Christine Resch
[email protected]
800-749-1556
www.hancockinfo.com
Services: A, B, C

Harte-Hanks, Inc.
Lori Wright
[email protected]
888-333-7500
www.harte-hanks.com
Services: A, B, C, D, E, F

HCL Technologies (India)
Michael Miller
[email protected]
623-825-5439
www.hcltech.com
Services: A, B, C, E, F

Help Desk NOW
Matt Riek
[email protected]
336-510-0726
www.helpdesknow.com
Services: A, C, D, E, F

Henry M. Greene & Associates, Inc.
Henry Greene
[email protected]
800-356-1300, ext. 2828
www.greeneassoc.com
Services: B

Hispanic Teleservices Corporation
Kit Cooper
[email protected]
713-807-1300, ext. 12
www.htc.to
Services: A, B, C, D, E

ICT Group, Inc.
John D. Campbell
[email protected]
800-201-1085
www.ictgroup.com
Services: A, B, C, D, E, F

InfoCision Management Corporation
Todd Grable
[email protected]
330-668-1400/330-668-1401
www.infocision.com
Services: A, B, C, D, E, F

Infosystems (America) Inc.
(A wholly owned subsidiary of HCL Infosystems Ltd.)
Sandeep (Sandy) Mitra
[email protected]
703-383-0360, ext. 108
www.hclinfosystems.com
Services: A, B, C, D, E, F

Infowavz International (India)
Wasim Shiekh
[email protected]
+91-22-684-4444 
www.infowavz.com
Services: A, B, C, D, E, F

InService America, Inc.
Carl Townsend
[email protected] 
434-316-7400 
www.inserviceamerica.com 
Services: A, B, C, D, E, F

INsite Caribbean (Jamaica)
Mark Rovenstine
[email protected]
918-335-2522
www.insitecaribbean.com
Services: A, B, D, E, F

Integrated Sales Solutions, Inc.
Ronen Ben-Dror
[email protected]
847-247-2800/800-ISSI-YES
www.issi1.com
Services: A, B, E

Interactive Response Technologies (IRT)
Martin Lehtio
[email protected]
800-700-3033
www.callcenter.com
Services: A, B, C, D, E, F

Itech Global/Gotocustomer.com
Ishan Singh
[email protected] 
www.gotocustomer.com
Services: A, B, C, D, E, F

Kronos Connect
Tim Miller
[email protected]
602-778-1965
www.kronosconnect.com
Services: A,B, C, D, E

Marketlink, Inc.
John Miksich
[email protected]
515-285-3420
www.marketlinkinc.com
Services: B

Masreya Information Systems (Egypt)
Tarek Assaad
[email protected]
+20-12-222-9229
www.masreya.com.eg
Services: A, B, C, D, E, F

Meridian Enterprises
Colleen Hayes
[email protected]
314-592-3160
www.meridianincentive.com
Services: A, B, C, D

Message Time Inc. 
Gene Roush 
[email protected] 
800-937-9921 
www.messagetime.com
Services: A, B, C, D, E

Millennium Teleservices
Brad Gelsky
[email protected] 
877-877-7698
www.mmtel.com 
Services: A, B, C, D, E, F

ML Technologies, Inc.
Rick Hartnett
[email protected]
208-624-1130 ext. 32
www.mltech.com 
Services: A, B, C, D

National Marketing Services
Jeff Neilson
[email protected]
800-737-9741, ext. 3003
www.nationalmarketing.com
Services: A, B, C, D, E, F

National Marketing Services/VITEOS (India)
Shouvanik Chatterjee
[email protected]
+1-732 873 7500/732-873-7500 U.S.
www.viteos.com
Services: A, B, C, D, E, F

NEW Customer Service Companies, Inc. 
Ray Zukowski 
[email protected] 
800-WHAT'S NEW 
www.newcorp.com 
Services: A, C, D, E, F

NorthWestern Mutual Financial Network
Rodney Hampton
[email protected] 
718-526-0717
Services: A, B

NTS Marketing, Inc.
Beatriz Saunders
[email protected]
434-947-0000
www.ntsmarketing.com
Services: A, B, C, D, E, F

O'Currance Teleservices
David Meine
[email protected]
888-628-7726
www.ocurrance.com
Services: A, B, C, G

OKS-Ameridial Worldwide
Steve Trifelos 
[email protected]
800-445-7128, ext. 260
www.oksameridial.com
Services: A, B, C, D, E, F

ORC ProTel, Inc.
Allen Wolf
[email protected]
708-418-7412
www.orcprotel.com
Services: A

OSC Teleservices
Paula Wilkinson
[email protected]
806-747-2474
www.oscteleservices.com
Services: A, C, D, E, F

Overseas Service Solutions
Randy Warren
[email protected]
602-369-5515
www.overseasservicesolutions.com
Services: A, B, E, F

Pathway Technologies Limited (Jamaica)
Lissa L. Grant
[email protected]
876- 926-4938
Services: A, B, D, E

Patni Computer Systems, Ltd.
Richard Swanson
[email protected]
781-376-6000, ext. 264
www.patni.com
Services: A, B, C, D, E, F

Phoenix Global Interactions
Ed Williams
[email protected]
860-403-5377
www.pginteractions.com
Services: A, B, C, D, E, F

Precision Response Corporation
Angela Brown
[email protected]
888-CALL-PRC
www.prcnet.com
Services: A, B, C, D, E, F

The Product Line
Chuck Blakeman
[email protected]
720-374-3717
www.tpli.com
Services: A, B, D, E, F, G

Protocol
Doug Engebrethson
[email protected]
800-379-9664
www.protocolusa.com
Services: A, B, D, E

RMH
Lisa Hagee 
[email protected]
800-367-5733
www.rmh.com
Services: A, B, C, D, E, F

Schwan's Contact Center
Dennis A. Jensen
[email protected]
507-537-8681
www.schwanscallcenter.com
Services: A, B, C, D, E, F

SITEL
Kim Hysko
[email protected]
410-246-1506
www.sitel.com
Services: A, B, C, D, E, F

SODEMA Inc. (Montr'al)
Ga'tan Comeau
[email protected] 
514-287-1717/800-567-1717
www.sodema.com
Services: A, B, C, D, E

Sound Telecom 
Michael Friend
[email protected]
206-381-2004 
www.sound-tele.com
Services: A, B, C, D, E, F

StarTek, Inc.
Michael Burke
[email protected]
303-883-6551
www.startek.com
Services: A, C, D E, F

Stream International 
Rana Rachwal
[email protected]
781-830-2452
www.stream.com
Services: A, B, C, D, E, F

TCIM Services, Inc.
Lee Rattigan
[email protected]
302-633-3000, ext. 3005
www.tcim.com
Services: A, B, C

Telacquire Marketing Group Inc.
Edward Soorany
[email protected]
604-677-7780
www.telacquire.com
Services: A, B, C, D, E, F

The Telemarketing Company
Bob Aloisio
[email protected]
773-205-4903
www.thetelemarketingco.com
A, B, C, D, E, G

Teleperformance USA
Candy King
[email protected]
800-431-5101
www.teleperformanceusa.com
Services: A, B, C, D, E, F

Telerx 
Ron Abel 
[email protected] 
800-2-TELERX/215-347-5700 
www.telerx.com 
Services: A, B, C, D, E, F

Teleservices Direct
Patricia Totton
[email protected]
888-646-6626
www.teleservicesdirect.com 
Services: A, B, C

TeleSpectrum 
Bill Pieper
[email protected]
610-878-7652
www.telespectrum.com
Services: A, B, C, D, E, F

TeleSTAR Marketing
Art Saxon
[email protected]
800-220-3165, ext. 2665
www.telestarmktg.com
Services: A, B, C

TeleTech Holdings, Inc.
[email protected]
1.800.TELETECH or 303.397.8100 (outside the U.S.)
www.teletech.com
Services: A, B, C, D, E, F

Telvista
Clark Hausmann
[email protected]
800-563-9699
www.telvista.com
Services: A, B, C, D, E, F

Unicall International, Inc.
Benjamin C. Harris
[email protected]
330-864-9364
www.unicallinc.com
Services, A, B, D, E, F

UPS TeleServices 
Richard Cool/Jason Leavitt
[email protected] 
800-813-4007 
www.upsts.com
Services: A, B, C, E

The Verification Company
Morgan Fagerman
[email protected]
727-733-5321, ext.103
www.verificationco.com
Services: A, B, D, E

VisionQuest Marketing Services, Inc.
Russell Beaty or Brad Anderson
[email protected]
800-705-6675
www.vqm.net
Services: A, B, D, E

Vision-X Inc.
Jason Norton
[email protected]
213-637-1300, ext. 6023
www.vxiusa.com
Services: A, B, C, D, E

West Corporation
[email protected]
800-841-9000
www.west.com
Services: A, B, C, D, E, F, G - teleconferencing

White Pajama
Allison M. Wing
[email protected]
877-725-2621
www.whitepajama.com
Services: A, D, E, F

Willow CSN 
Bard Chodera 
[email protected] 
954-392-2600
www.willowcsn.com 
Services: A, C

[ Return To The October 2002 Table Of Contents ]