Customer Inter@ction Solutions: July 2003 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM

CUSTOMER INTER@CTION Solutions

September 2003

OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Take The Interactive Co-Sourcing Challenge

Do Not Call: The Gathering Storm?

CALL CENTER/CRM MANAGEMENT SCOPE
TMC Labs Innovation Awards

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MONTHLY FEATURES
The CEO Spotlight

Executive Roundtable

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Product of the Year Award!

DEPARTMENTS
Publisher's Outlook

INDUSTRY NEWS
Customer Inter@ction News

Daily News!
Go to TMCnet.com for the latest communications technology news

• Unified Communications Magazine Announces Third Annual Product of the Year Awards Call for Entries

• TMC Accepting Applications for 25th Annual Top 50 Teleservices Agencies Rankings

• TMC and EZGSA Announce Its First Government Contractor of the Year Award

• 2009 INTERNET TELEPHONY TEM Excellence Awards Winners Announced

• 2009 Unified Communications Excellence Awards Announces Winners

• Digium CEO Danny Windham to Deliver Keynote Address at ITEXPO East 2010 in Miami

• Polycom Co-Founder and CTO to Deliver Keynote Address at ITEXPO East 2010 in Miami

• 4G Wireless Evolution - Verizon Wireless' Ecosystem Development Executive to Keynote ITEXPO and Collocated 4GWE Conferences in Miami

• TMC's Smart Grid Web Site Gains More Than 500K Page Views in Its Third Month

• 17th Annual MVP Quality Award Open for Nominations

• INTERNET TELEPHONY Announces Winners of the BSS/OSS Excellence Awards

• INTERNET TELEPHONY Magazine's 12th Annual Product of the Year Award

• TMC Welcomes Matt Weiner as Vice President of Business Development

• Announcing the 4GWE Wireless LTE Visionary Award

• TMC's Information Technology Web Site Serves More Than 1 Million Page Views

• Customer Interaction Solutions Announces 2009 Product of the Year Award Call for Entries

• John Grogan Joins IT.TMCnet.com as Director of Business Development

• 4G Wireless Evolution Announces Winners of the 2009 Wireless Backhaul Distinction Award

• Anthony Cassio Joins 4GWE as Director of Business Development

• TMC, Crossfire Media Launch New Web Site Focused on Smart Connected Products and Services

• ITEXPO West 2009 Draws More Than 6,000 Enterprise, Service Provider, and Channel Decision Makers to Exhibit Hall and Conferences

• 4G Wireless Evolution - Introducing 4GWE.TMCnet.com Product of the Year Awards

• 2009 INTERNET TELEPHONY TEM Excellence Awards Call for Entries

• 2009 INTERNET TELEPHONY Excellence Award Winners Announced

• TMCnet Editorial Team Expanded

• Introducing Cable.TMCnet.com Product of the Year Awards

• Introducing Robotics.TMCnet.com Product of the Year Awards

• 2009 INTERNET TELEPHONY BSS/OSS Excellence Awards Call for Entries

• Paula Bernier Named Executive Editor of INTERNET TELEPHONY

• Customer Interaction Solutions and TMC Labs Announce 2009 Innovation Award Winners

• 4G Wireless Evolution - Announcing the Wireless LTE Visionary Award, New from 4GWE.TMCnet.com

• INTERNET TELEPHONY Magazine Announces Winners for the 2009 IPTV Excellence Award

• TMC, Intelligent Communications Partners Launch New Web Site, Conference Covering Smart Grid Technology

• TMC Announces Promotions within Senior Executive Team

• TMC Expands Integrated Sales Team

• Digium to Host Asterisk Training Courses at ITEXPO in Los Angeles

• 4G Wireless Evolution - TMC and Award Solutions Add New Wireless Broadband Training Courses to ITEXPO West '09 in Los Angeles

• Ingate Adds New Sessions to Its Free SIP Trunking Workshop at ITEXPO, September 1-3, in Los Angeles

• Customer Interaction Solutions Magazine Announces 2009 Speech Technology Excellence Award Winners

• TMC and WiNOG Announce Conference Agenda for Fixed Broadband Track at ITEXPO West 2009 in Los Angeles

• Digium to Host Asterisk Training Courses at ITEXPO in Los Angeles

• Erin E. Harrison Named Senior Editor for TMC and TMCnet

• 2009 INTERNET TELEPHONY Excellence Awards Call for Entries

• TMC Announces 2009 IP Contact Center Technology Pioneer Award Winners

• Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards

• INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced

• Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team

• 2009 Unified Communications TMC Labs Innovation Award Winners Announced

• The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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