Customer Inter@ction Solutions: July 2003 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM

CUSTOMER INTER@CTION Solutions

September 2003

OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Take The Interactive Co-Sourcing Challenge

Do Not Call: The Gathering Storm?

CALL CENTER/CRM MANAGEMENT SCOPE
TMC Labs Innovation Awards

RE: LOCATIONS:
Pittsburgh, Pennsylvania

MONTHLY FEATURES
The CEO Spotlight

Executive Roundtable

ADVERTORIAL:
Compliance Technologies & Solutions

Submit Your Application For a
Product of the Year Award!

DEPARTMENTS
Publisher's Outlook
By Nadji Tehrani

High Priority!
By Rich Tehrani

INDUSTRY NEWS
Customer Inter@ction News

Daily News!
Go to TMCnet.com for the latest communications technology news

• 2009 INTERNET TELEPHONY Excellence Awards Call for Entries

• TMC Announces 2009 IP Contact Center Technology Pioneer Award Winners

• Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards

• INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced

• Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team

• 2009 Unified Communications TMC Labs Innovation Award Winners Announced

• The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations

• Educational Program Released for 4GWE Conference in Los Angeles

• New Training Programs Highlight Educational Program at INTERNET TELEPHONY Conference & EXPO West 2009

• Announcing the Wireless Backhaul Distinction Award

• Communications Solutions 2008 Product of the Year Award Winners Announced

• TMC Welcomes Newest TMCnet Web Editor Amy Tierney

• WiMAX Distinction Award Winners Announced by INTERNET TELEPHONY

• Customer Interaction Solutions' Speech Technology Excellence Award Program Now Accepting Entries

• 2009 TMC Labs Innovation Award Call for Entries From INTERNET TELEPHONY Magazine

• Patrick Barnard Joins TMCnet Editorial Team

• Celebrating Earth Day Resource Center on Green.TMCnet.com

• TMCnet Launches Marketing Video Series

• TMC Reports 25 Percent Subscriber Growth for Unified Communications Magazine

• TMC Announces IP Contact Center Technology Pioneer Award Call for Entries

• TMCnet's Green Blog Named on 100 Best Blogs for Those Who Want to Change the World List

• 2009 NGN Leadership Award Winners Announced by NGN magazine

• 2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

• 2009 Top 50 Inbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Labs Announces the 2009 TMC Labs Innovation Award from Unified Communications Magazine

• TMC's Unified Communications Magazine Announces 2008 Product of the Year Award Winners

• 2009 Top 50 Outbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions

• INTERNET TELEPHONY's Second Annual WiMAX Distinction Award Call For Entries

• TMCnet Announces Facebook Connection

• TMC Announces Dates for Upcoming ITEXPO Events in Los Angeles and Miami

• TMCnet Adds 40th Blogger to Its Blog Community

• TMC's Premier Issue of Next Generation Networks (NGN) Magazine Reports Highest Subscriber Base of Any TMC Publication Launch

• TMCnet Puts Faces to Comments TMCnet Blogs Puts Faces to Comments TMCnet Blogs Puts Faces to Comments

• TMC Reports 14 Percent Increase in Subscriber Base of INTERNET TELEPHONY Magazine

• TMC Names ITEXPO East Best-of-Show Winners

• Customer Interaction Solutions Magazine's 2008 CRM Excellence Awards Call for Entries

• INTERNET TELEPHONY Magazine Voted Most Influential Magazine in IP Communications

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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