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In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group
High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp.
Headset
By Keith Dawson
Ask The Experts
By Tim Passios, Interactive Intelligence
Special Focus
Suppliers Going Green
Logout
By Brendan Read, Senior
Contributing Editor
Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
' Bob Fately,Vice President, Third Wave International
Innovation Solutions From Teleservices Experts
The Wins of Treating Staff Well
By Brendan Read, Senior
Contributing Editor
CRM, BPO & TELESERVICES
Proving Out Alternative CRM
By Brendan Read, Senior
Contributing Editor
CALL CENTER TECHNOLOGY
Vision UC in Rough Waters
By Brendan Read, Senior
Contributing Editor
WORKFORCE OPTIMIZATION
Training to Survive
By Brendan Read, Senior
Contributing Editor
AWARDS AND RECOGNITION

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October 3- 5, 2012
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