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July 2009 | Volume 28 / Number 2
Awards & Recognition

The IP Contact Center Technology Pioneer Awards


Customer Inter@ction Solutions realizes that technology is the key to the success of any call center, as we have been editorially covering call center technology for 25 years. We also realize that with new products and new categories of products in the call center space, it can be strenuous and difficult for our readers to keep up with the latest and greatest products and services. This is why we launched the IP Contact Center Technology Pioneer Awards, so we can highlight for readers the best of the best in this emergent technology that is saving call centers all over the world a great deal of time, effort and capital. We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers.

Each company that submitted for this award was required to complete a questionnaire detailing its target market, its product’s unique or distinctive features, its competitors and, of course, a list of customer references of organizations that have deployed the solution.

Following is the full list of IP Contact Center Pioneer Award winners. To all of the recipients, congratulations. CIS

Allegiance
www.allegiance.com
Allegiance Engage Platform

Aplicor Inc.
www.aplicor.com/customer_support.htm
Aplicor Enterprise

Convergys
www.convergys.com
Intervoice IP Contact Center

CosmoCom
www.cosmocom.com
CosmoCall Universe 6

EasyRun
www.easyrun.com
EPICAcce

Envision Telephony
www.envisioninc.com
Envision Centricity™

Five9, Inc
www.five9.com
Five9 Virtual Call Center Suite

Ifbyphone
http://public.ifbyphone.com
Ifbyphone V3

inContact
www.incontact.com
inContact

Integrated Broadband Services
www.ibbs.com
Broadband Explorer 4.6

IntelliResponse Systems Inc.
www.intelliresponse.com
IntelliResponse Instant Answer Agent

Interactive Intelligence
www.inin.com
Interaction Feedback

LeasePlan USA
www.us.leaseplan.com
eRepair

Mitel
www.mitel.com
Mitel Customer Interactions Solutions

NICE
www.nice.com
NICE Perform 3.2

Nortel
www.nortel.com
Nortel Contact Center 7.0

Plantronics Inc
www.plantronics.com
Plantronics EncorePro

Plantronics, Inc
www.plantronics.com
IP40

salesforce.com
www.salesforce.com
Service Cloud

Sangoma
www.sangoma.com
NetBorder Call Analyzer

Servion Global Solutions Ltd.
www.servion.com
Medius LCM

Servion Global Solutions Ltd.
www.servion.com
iAssist

Toshiba America Information Systems, Telecommunication Systems Division
www.telecom.toshiba.com
Stratagy View

Transera Communications, Inc.
www.transerainc.com
Seratel

UTOPY
www.utopy.com
UTOPY SpeechMiner

Varolii Corporation
www.varolii.com
Unified Varolii Interact Communica¬tions Platform

Verint Witness Actionable Solutions
www.verint.com
Impact 360 IP Recording

Voice Print International, Inc.
www.VPI-corp.com
VPI CAPTURE PRO

Zeacom
www.zeacom.com
Zeacom Communications Center version 5

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