June 2001

Headlines

• Dialog Launches New Version Of Profound

• AnswerLogic Launches AE Enterprise Edition

• VelociGenX Announced For General Availability by VelociGen

• nQuire Software Ships nQuire Suite 3.0

• VSI Announces Web-Based CRM Solution

• Onyx Software Announces New Multichannel e-Service Offering

Dialog Launches New Version Of Profound
Dialog, provider of online-based information services and a subsidiary of The Thomson Corporation, has announced enhancements to its Profound online information service. The product now offers faster performance via AltaVista-powered search technology, enhanced usability and features, additional content and publishers and standardized worldwide pricing. With AltaVista-powered searching, Profound provides 80 percent of defined searches within 10 seconds and 95 percent of all searches within 35 seconds. Profound users can also monitor the status of their searches with a new display counter. The new release also features improvements to Profound's navigation, search input and search output review capabilities. In response to customer feedback, it also features table of content pricing, allowing users to monitor and control their spending more effectively. Additions to Profound QuickSearch content include the full collection of PDF-formatted financial and business reports from Investext, Kompass Directory Files, Teikoku Databank, ICC British Company Financial Datasheets and D&B Market Identifiers. 
www.dialog.com / 800-334-2564

AnswerLogic Launches AE Enterprise Edition
AnswerLogic, an online customer interaction software company, has announced immediate availability of AE1 Version 1.1, Enterprise Edition, a software-based solution that aims to redefine Web-to-customer dynamics by using online content to intelligently automate customer interaction. Customers in both pre- and post-sales customer care environments benefit by more easily finding the information they seek without having to escalate to more traditional, expensive and time-consuming support channels such as e-mail, chat or telephone. With Version 1.1, the software is now deployable as an enterprise site license, as well as a hosted service, which the company launched in September 2000. Version 1.1 Enterprise Edition extends the power of AnswerLogic's AE1 answer engine solution by providing automated tools for configuration, administration, content acquisition, preferred answer generation for frequently asked questions and workflow. The advanced logging and reporting facility allows companies to gain valuable insight into what their customers are seeking online and identify content deficiencies to enable continuous improvement. 
www.answerlogic.com / 202-223-1444

VelociGenX Announced For General Availability by VelociGen
VelociGen Inc. has announced the general availability of VelociGenX, a new Web services application development and runtime platform that uses XML technology to provide "anything-to-anything" application connectivity. VelociGenX has just completed a beta-testing process that included a dozen computer systems companies, IT consulting firms and enterprise-class users as participants. Unlike previous-generation Web services platforms that specialize in a particular technology, such as Java, Windows NT or a proprietary, b-to-b e-commerce type of architecture, VelociGenX allows companies to more easily develop reusable Web services solutions that incorporate data from any source or application with no restrictions on the type of transaction, deployment or scalability. With VelociGenX, users can "wrap, link and run" Web service meta-applications, or "wrapplets" from both legacy and dynamic data sources. As a result, information that had previously been held captive in separate applications can now be combined with data from other sources, and deployed as part of Internet-wide meta-applications. Meta-applications can be developed in minutes by wrapping the desired data and applications -- from an unlimited number of sources or formats -- into reusable XML components, linking the XML components together to form a wrapplet and running the finished meta-applications that return all the linked information and then deliver the results via a browser, e-mail, PDA, pager or cell phone. 
www.velocigen.com / 858-622-1164

nQuire Software Ships nQuire Suite 3.0
nQuire Software, Inc., a provider of information intelligence and analytic products, has announced the general availability of release 3.0 of its nQuire Suite. This represents a major new release of all products in the nQuire Suite, which includes the nQuire Server, nQuire Answers and the company's newest product, nQuire Delivers, a product that allows companies to create their own form of insight-driven "information insurance" in which any fact-based problem or opportunity can be detected, and the appropriate person immediately notified via a range of devices, including e-mail, pager, PDA, RIM and U.S. and European mobile phones. The nQuire Delivers product incorporates the company's "intelligence Bot" (iBot) technology. nQuire iBots are software-based agents that, when driven by schedule or event access, filter and perform analytics on data, providing insight spanning boundaries of operational and analytical sources. As well, they can determine the appropriate individual to notify and deliver information that is relevant to that person via Web, wireless or mobile device. nQuire Answers enables companies to extend the reach and value of information by providing self-service access to relevant intelligence to the broad workforce, partners, suppliers and customers. With nQuire Answers, companies can aid these constituents by providing interactive access to information and offering users improved ease and self-sufficiency, all based on a pure Web architecture. The nQuire Server is an intelligence platform enabling new classes of capabilities which bring together the separate worlds of operational and analytical to provide users with timely and pertinent information. With this new release, the nQuire Server is available in data warehouse and real-time editions. 
www.nquire.com / 877-635-6206

VSI Announces Web-Based CRM Solution
Vertical Solutions, Inc. (VSI), a provider of electronic customer relationship management (e-CRM) for contact centers, has announced PowerHelp Millennium Version 6. PowerHelp Millennium Version 6 is a Web-based contact solution for companies of various sizes. It was designed to enable users to penetrate, retain and manage contacts. The solution aims to help enable customer support, sales and marketing divisions to form a closed-loop process for tracking contacts. The complete package was designed to provide users with CRM, Web-based (e-CRM) and mobile capabilities. PowerHelp's 100 percent browser-based system allows for interactions via telephone, e-mail, VoIP and self-help, with easier implementation and integration via XML technology. VSI aims to cut through the long and complex processes involved with buying a support solution and having to change business processes that already work. Users can work straight from their e-mail systems without logging into the PowerHelp system. Additionally, with the ability to handle requests and tasks offline in MS Outlook, VSI can enable companies to use their e-mail system as a component of their e-CRM applications. 
www.vertsol.com / 800-466-0238

Onyx Software Announces New Multichannel e-Service Offering
Onyx Software Corporation, a provider of enterprisewide e-business solutions, has announced the addition of Onyx e-Service, including new e-mail, chat and Web self-service products, to Onyx Enterprise 2001, Onyx's thin-client CRM portal suite. With the addition of these e-service capabilities, Onyx now offers automatic and assisted e-mail response, live chat and instant messaging, and a broad set of online self-service tools. These capabilities were designed to help strengthen an organization's ability to provide rapid, personalized responses to customer requests across all communication channels. Onyx e-Service delivers automation of all electronic customer interactions, helping companies improve the consistency and quality of interactions and reduce customer response times. The products share a knowledge management platform that uses sophisticated content parsing, natural language processing and case-based reasoning to discern the content of a customer request and propose intelligent replies. As a result, responses are both personalized and targeted at the channel favored by the customer. Using Onyx's Internet-native architecture, Onyx e-Service instantaneously shares data from all electronic customer interactions -- phone, Web, in person, e-mail or chat session -- giving partners and internal employees a unified view of a customer's history. Data extraction tools tailored for Onyx e-Service assist in enabling companies to combine data from electronic and traditional interactions, allowing users to leverage Onyx Business Intelligence and view blended reports across all touch points. New capabilities include Onyx Email Assistance, Onyx Web Assistance and Onyx Chat. 
www.onyx.com / 888-ASK-ONYX

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