E-mail Management Technologies Roundup
According to data compiled by Jupiter Communications, the commercial
e-mail market is expected to grow to an estimated $7.3 billion in 2005 and
impact direct mail revenues by 13 percent. Jupiter also found that U.S.
consumers will see e-mail volume increase 40 times over current levels,
since the medium is both cost-effective for customer acquisition and
retention, and yields a high response rate for selling and promoting
products. Yet, gone are the days when e-mail blasts (a.k.a. spamming) were
viewed as an effective, let alone tolerated, method of communicating with
would-be customers. Savvy 21st Century marketers understand that, like Web
site personalization/customization techniques, intelligently constructed,
personalized and targeted outbound e-mail campaigns achieve the best
results. Indiscriminate and thoughtless e-mail campaigns invariably end up
in recipients' junk mail folders: your message or offer unseen and budget
dollars frittered away in the process.
Similarly, today's sophisticated cybershoppers are not content waiting
hours for an e-mail order confirmation or response to product or
information requests. Present-day demands for effective customer
interaction and retention necessitate that your e-mail and messaging
processes be something more than letting customer service representatives
handle e-mail when they have an hour or two lull in their schedules.
Expediting answers to customers should be top priority or you won't have
many customers.
The e-mail management challenge facing your business is three-fold:
integrating information from your knowledge- and databases into
competently prepared, targeted campaigns; delivering your message quickly
and cost-effectively; and administering your inbound e-mail through
prioritization and routing to customer service representatives possessing
the skills and knowledge to respond, and equipping them with the
implements and information needed to satisfy your customers. Fortunately,
as the following list of companies gives testimony, a diverse foundation
of support exists for optimizing your present e-mail initiatives and
providing scalable solutions for future needs.
Abridge, Inc.
Sales
Phone: 212-924-9814
Web: www.abridge.com
Altitude Software
Sonja Boyce
Phone: 877-367-3279
Web: www.altitudesoftware.com
AMTELCO
Jim Becker
Phone: 800-356-9148
Web: www.amtelco.com
Apropos Technology
Sales
Phone: 630-472-9600
Web: www.apropos.com
Aspect Communications
Sales
Phone: 408-325-2200
Web: www.aspect.com
Avaya Communication
Elham Ahmadzadeh
Phone: 604-904-6600
Web: www.avaya.com
BackWeb Technologies
Sales
Phone: 800-863-0100
Web: www.backweb.com
Banter, Inc.
Stanley Jones
Phone: 415-247-2600
Web: www.banter.com
Brightware, Inc.
Brian Tuller
Phone: 415-884-4744
Web: www.brightware.com
Brooktrout Software Inc.
Joan Haynes
Phone: 508-786-9103
Web: www.brooksoft.com
CELLIT Technologies
Sales
Phone: 305-436-2300
Web: www.cellit.com
Chek.com
Jaime Sydow
Phone: 716-853-1362
Web: www.chek.com
Cincom Systems, Inc.
Vicki Virby
Phone: 800-224-6266
Web: www.cincom.com
Clarify (A Nortel Networks Co.)
Sales
Phone: 408-965-7000
Web: www.clarify.com
ClickAction, Inc.
Sales
Phone: 800-325-3508
Web: www.clickaction.com
ClientLogic
Sales
[email protected]
Phone: 615-301-7100
Web: www.clientlogic.com
Convergent Solutions
Steve Purvey
Phone: +44-020-82302203
Web: www.convergent.uk.com
CTS Technologies
Scott Lutz
Phone: 303-792-0515
Web: www.cts-tech.com
Cyberserv, Inc.
Bill Follin
Phone: 703-903-0260
Web: www.cyberserv.com
Cisco Systems Inc. Internet Communication Software Group
Sales
Phone: 877-903-9703
Web: www.cisco.com
Davox Corp.
Jeffrey Anderholm
Phone: 978-952-0415
Web: www.davox.com
Delano Technology Corp.
Sales
Phone: 905-947-2222
Web: www.delanotech.com
Digisoft Computers, Inc.
Andrew Davidson
Phone: 212-687-1810
Web: www.digisoft.com
DYS Analytics
Dodie Bump
Phone: 781-694-2200
Web: www.dysanalytics.com
eGain Communications
Sales
Phone: 800-821-4360
Web: www.egain.com
eOn
Frank Huffman
Phone: 901-365-7774
Web: www.eoncc.com
E.piphany
Brad Wilson
Phone: 650-356-3800
Web: www.epiphany.com
eshare communications
Rebecca Kelly
Phone: 770-239-4000
Web: www.eshare.com
eStara Inc.
Sales
Phone: 703-648-8295
Web: www.estara.com
ExploreCommerce.com
Marketing
Phone: 408-262-0999
Web: www.explorecommerce.com
e2 Communications
Jerry Zeephat
Phone: 972-931-7000 ext. 234
Web: www.e2communications.com
FaceTime Communications
Sales
Phone: 650-574-1600
Web: www.facetime.com
Genesys
Sales
Phone: 888-GENESYS
Web: www.genesyslab.com
Gordano Ltd.
Sales
Phone: 877-292-1142
Web: www.gordano.com
!hey inc.
Susan Cohen
Phone: 978-974-0800
Web: www.heyinc.com
ICT Group, Inc.
John D. Campbell
Phone: 800-201-1085
Web: www.ictgroup.com
Intecom, Inc.
Sales
Phone: 800-468-3266
Web: www.intecom.com
Interactive Intelligence, Inc.
Sales
Phone: 317-872-3000
Web: www.ININ.com
Island Data Corp.
Dale Hazel
Phone: 760-517-4100
Web: www.islanddata.com
IVRS (International) Ltd.
Zenia Chong
Phone: +852-29613626
Web: www.ivrs.com
Kana Communications
Jason Cigarran
Phone: 603-625-0070
Web: www.kana.com
Marathon Technologies Corp.
Sales
Phone: 978-266-9999
Web: www.marathontechnologies.com
MATRAnet, Inc.
Toby Chaum
Phone: 1-877-MATRAnet
Web: www.matranet.com
MessageMedia, Inc.
Sales
Phone: 888-999-1420
Web: www.messagemedia.com
Multiactive Software, Inc.
Sales
Phone: 888-577-7809
Web: www.multiactive.com
NewWorld Commerce, Inc.
Anna S. Choi
Phone: 011-353-661-4435 or
978-725-3637
Web: www.nwcgroup.com
N-Soft
Sales
Phone: 800-536-9048
Web: www.n-soft.com
Oracle
Sajid Haque
Phone: 952-897-4075
Web: www.oracle.com
OSI Technologies
Pradeep Vegunta
Phone: +91-040-3390080
Web: www.osi-tech.com
Onyx Software Corp.
Heather Knox
Phone: 425-451-8060
Web: www.onyx.com
Page Digital, Inc.
John Hebebrand
Phone: 800-569-1122
Web: www.synaro.com
PeopleSoft, Inc.
Sales
Phone: 800-380-7638
Web: www.peoplesoft.com
Perimeter Technology
Debbie Goff
Phone: 603-645-1616, ext. 204
Web: www.ip-acd.com
PipeLive.com
Sales
Phone: 631-630-3260
Web: www.pipelive.com
PrimeResponse
Sales
Phone: 617-876-8300
Web: www.primeresponse.com
Primus
Norman Guadagno
Phone: 206-292-1000
Web: www.primus.com
RightNow Technologies, Inc.
Greg Gianforte
Phone: 406-522-4200
Web: www.rightnowtech.com
Rockwell Electronic Commerce
Bill Durr
Phone: 630-227-8000
Web: www.ec.rockwell.com
Seattle Lab Inc.
(BVRP Software Group)
Angie Clark
Phone: 425-825-7006
Web: www.seattlelab.com
Siebel Systems, Inc.
Sales
Phone: 650-295-5000
Web: www.siebel.com
Siemens Information and Communication Networks, Inc.
Sales
Phone: 561-955-5000
Web: www.icn.siemens.com
Swallow Information Systems
Chip Goudreau
Phone: 800-647-9460
Web: www.swallow.com
Synchrony Communications
Kathleen Riehle
Phone: 513-362-5500
Web: www.synchrony.net
Talisma Corp.
Sales
Phone: 425-897-2900
Web: www.talisma.com
Teleperformance USA
Michael Carl Harvey
Phone: 801-561-1229
Web: www.srteleperformance.com
Telephony@Work, Inc.
Tom Ponich
Phone: 858-410-1600, ext. 708
Web: www.telephonyatwork.com
ThinAgent.com
Henry C. Robertelli
Phone: 877-650-8446
Web: www.thinagent.com
TouchStar Software
David Goldberg
Phone: 877-798-7900
Web: www.touchstarsoftware.com
Tumbleweed Communications Corp.
Sales
Phone: 800-696-1978
Web: www.tumbleweed.com
uniView Technologies, Inc.
Howard LaMunion
Phone: 972-764-9500
Web: www.uniview.com
Vertical Solutions Inc.
Kris Wegmann
Phone: 800-466-0238
Web: www.vertisol.com
Vocalis, Inc.
Kathy Muchow
Phone: 713-273-4273
Web: www.vocalisinc.com
WebTone Technologies
Vanessa Howren
Phone: 404-439-8457
Web: www.webtonetech.com
Wired Empire
Sales
Phone: 877-877-5515
Web: www.wiredempire.com
Xpedite
Priscilla Berenson
Phone: 800-333-0568, ext. 7307
Web: www.messagereach.com
YY Software
Bruce Halvorsen
Phone: 650-617-6100
Web: www.yy.com
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