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Products & Services Selection Guide
May 2001

 

E-mail Management Technologies Roundup

According to data compiled by Jupiter Communications, the commercial e-mail market is expected to grow to an estimated $7.3 billion in 2005 and impact direct mail revenues by 13 percent. Jupiter also found that U.S. consumers will see e-mail volume increase 40 times over current levels, since the medium is both cost-effective for customer acquisition and retention, and yields a high response rate for selling and promoting products. Yet, gone are the days when e-mail blasts (a.k.a. spamming) were viewed as an effective, let alone tolerated, method of communicating with would-be customers. Savvy 21st Century marketers understand that, like Web site personalization/customization techniques, intelligently constructed, personalized and targeted outbound e-mail campaigns achieve the best results. Indiscriminate and thoughtless e-mail campaigns invariably end up in recipients' junk mail folders: your message or offer unseen and budget dollars frittered away in the process.

Similarly, today's sophisticated cybershoppers are not content waiting hours for an e-mail order confirmation or response to product or information requests. Present-day demands for effective customer interaction and retention necessitate that your e-mail and messaging processes be something more than letting customer service representatives handle e-mail when they have an hour or two lull in their schedules. Expediting answers to customers should be top priority or you won't have many customers.

The e-mail management challenge facing your business is three-fold: integrating information from your knowledge- and databases into competently prepared, targeted campaigns; delivering your message quickly and cost-effectively; and administering your inbound e-mail through prioritization and routing to customer service representatives possessing the skills and knowledge to respond, and equipping them with the implements and information needed to satisfy your customers. Fortunately, as the following list of companies gives testimony, a diverse foundation of support exists for optimizing your present e-mail initiatives and providing scalable solutions for future needs.


Abridge, Inc.
Sales
Phone: 212-924-9814
Web: www.abridge.com

Altitude Software
Sonja Boyce
Phone: 877-367-3279
Web: www.altitudesoftware.com

AMTELCO
Jim Becker
Phone: 800-356-9148
Web: www.amtelco.com

Apropos Technology
Sales
Phone: 630-472-9600
Web: www.apropos.com

Aspect Communications
Sales
Phone: 408-325-2200
Web: www.aspect.com

Avaya Communication
Elham Ahmadzadeh
Phone: 604-904-6600
Web: www.avaya.com

BackWeb Technologies
Sales
Phone: 800-863-0100
Web: www.backweb.com

Banter, Inc.
Stanley Jones
Phone: 415-247-2600
Web: www.banter.com

Brightware, Inc.
Brian Tuller
Phone: 415-884-4744
Web: www.brightware.com

Brooktrout Software Inc.
Joan Haynes
Phone: 508-786-9103
Web: www.brooksoft.com

CELLIT Technologies
Sales
Phone: 305-436-2300
Web: www.cellit.com

Chek.com
Jaime Sydow
Phone: 716-853-1362
Web: www.chek.com

Cincom Systems, Inc.
Vicki Virby
Phone: 800-224-6266
Web: www.cincom.com

Clarify (A Nortel Networks Co.)
Sales
Phone: 408-965-7000
Web: www.clarify.com

ClickAction, Inc.
Sales
Phone: 800-325-3508
Web: www.clickaction.com

ClientLogic
Sales
[email protected]
Phone: 615-301-7100
Web: www.clientlogic.com

Convergent Solutions
Steve Purvey
Phone: +44-020-82302203
Web: www.convergent.uk.com

CTS Technologies
Scott Lutz
Phone: 303-792-0515
Web: www.cts-tech.com

Cyberserv, Inc.
Bill Follin
Phone: 703-903-0260
Web: www.cyberserv.com

Cisco Systems Inc. Internet Communication Software Group
Sales
Phone: 877-903-9703
Web: www.cisco.com

Davox Corp.
Jeffrey Anderholm
Phone: 978-952-0415
Web: www.davox.com

Delano Technology Corp.
Sales
Phone: 905-947-2222
Web: www.delanotech.com

Digisoft Computers, Inc.
Andrew Davidson
Phone: 212-687-1810
Web: www.digisoft.com

DYS Analytics
Dodie Bump
Phone: 781-694-2200
Web: www.dysanalytics.com

eGain Communications
Sales
Phone: 800-821-4360
Web: www.egain.com

eOn
Frank Huffman
Phone: 901-365-7774
Web: www.eoncc.com

E.piphany
Brad Wilson
Phone: 650-356-3800
Web: www.epiphany.com

eshare communications
Rebecca Kelly
Phone: 770-239-4000
Web: www.eshare.com

eStara Inc.
Sales
Phone: 703-648-8295
Web: www.estara.com

ExploreCommerce.com
Marketing
Phone: 408-262-0999
Web: www.explorecommerce.com

e2 Communications
Jerry Zeephat
Phone: 972-931-7000 ext. 234
Web: www.e2communications.com

FaceTime Communications
Sales
Phone: 650-574-1600
Web: www.facetime.com

Genesys
Sales
Phone: 888-GENESYS
Web: www.genesyslab.com

Gordano Ltd.
Sales
Phone: 877-292-1142
Web: www.gordano.com

!hey inc.
Susan Cohen
Phone: 978-974-0800
Web: www.heyinc.com

ICT Group, Inc.
John D. Campbell
Phone: 800-201-1085
Web: www.ictgroup.com

Intecom, Inc.
Sales
Phone: 800-468-3266
Web: www.intecom.com

Interactive Intelligence, Inc.
Sales
Phone: 317-872-3000
Web: www.ININ.com

Island Data Corp.
Dale Hazel
Phone: 760-517-4100
Web: www.islanddata.com

IVRS (International) Ltd.
Zenia Chong
Phone: +852-29613626
Web: www.ivrs.com

Kana Communications
Jason Cigarran
Phone: 603-625-0070
Web: www.kana.com

Marathon Technologies Corp.
Sales
Phone: 978-266-9999
Web: www.marathontechnologies.com

MATRAnet, Inc.
Toby Chaum
Phone: 1-877-MATRAnet
Web: www.matranet.com

MessageMedia, Inc.
Sales
Phone: 888-999-1420
Web: www.messagemedia.com

Multiactive Software, Inc.
Sales
Phone: 888-577-7809
Web: www.multiactive.com

NewWorld Commerce, Inc.
Anna S. Choi
Phone: 011-353-661-4435 or
978-725-3637
Web: www.nwcgroup.com

N-Soft
Sales
Phone: 800-536-9048
Web: www.n-soft.com

Oracle
Sajid Haque
Phone: 952-897-4075
Web: www.oracle.com

OSI Technologies
Pradeep Vegunta
Phone: +91-040-3390080
Web: www.osi-tech.com

Onyx Software Corp.
Heather Knox
Phone: 425-451-8060
Web: www.onyx.com

Page Digital, Inc.
John Hebebrand
Phone: 800-569-1122
Web: www.synaro.com

PeopleSoft, Inc.
Sales
Phone: 800-380-7638
Web: www.peoplesoft.com

Perimeter Technology
Debbie Goff
Phone: 603-645-1616, ext. 204
Web: www.ip-acd.com

PipeLive.com
Sales
Phone: 631-630-3260
Web: www.pipelive.com

PrimeResponse
Sales
Phone: 617-876-8300
Web: www.primeresponse.com

Primus
Norman Guadagno
Phone: 206-292-1000
Web: www.primus.com

RightNow Technologies, Inc.
Greg Gianforte
Phone: 406-522-4200
Web: www.rightnowtech.com

Rockwell Electronic Commerce
Bill Durr
Phone: 630-227-8000
Web: www.ec.rockwell.com

Seattle Lab Inc.
(BVRP Software Group)
Angie Clark
Phone: 425-825-7006
Web: www.seattlelab.com

Siebel Systems, Inc.
Sales
Phone: 650-295-5000
Web: www.siebel.com

Siemens Information and Communication Networks, Inc.
Sales
Phone: 561-955-5000
Web: www.icn.siemens.com

Swallow Information Systems
Chip Goudreau
Phone: 800-647-9460
Web: www.swallow.com

Synchrony Communications
Kathleen Riehle
Phone: 513-362-5500
Web: www.synchrony.net

Talisma Corp.
Sales
Phone: 425-897-2900
Web: www.talisma.com

Teleperformance USA
Michael Carl Harvey
Phone: 801-561-1229
Web: www.srteleperformance.com

Telephony@Work, Inc.
Tom Ponich
Phone: 858-410-1600, ext. 708
Web: www.telephonyatwork.com

ThinAgent.com
Henry C. Robertelli
Phone: 877-650-8446
Web: www.thinagent.com

TouchStar Software
David Goldberg
Phone: 877-798-7900
Web: www.touchstarsoftware.com

Tumbleweed Communications Corp.
Sales
Phone: 800-696-1978
Web: www.tumbleweed.com

uniView Technologies, Inc.
Howard LaMunion
Phone: 972-764-9500
Web: www.uniview.com

Vertical Solutions Inc.
Kris Wegmann
Phone: 800-466-0238
Web: www.vertisol.com

Vocalis, Inc.
Kathy Muchow
Phone: 713-273-4273
Web: www.vocalisinc.com

WebTone Technologies
Vanessa Howren
Phone: 404-439-8457
Web: www.webtonetech.com

Wired Empire
Sales
Phone: 877-877-5515
Web: www.wiredempire.com

Xpedite
Priscilla Berenson
Phone: 800-333-0568, ext. 7307
Web: www.messagereach.com

YY Software
Bruce Halvorsen
Phone: 650-617-6100
Web: www.yy.com

[ Return To The May 2001 Table Of Contents ]


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