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INNOVATIVE IDEAS FROM THE TELESERVICES EXPERTS
A SPECIAL EDITORIAL SERIES SPONSORED BY WEST CORPORATION
Extending In-House Call Capacity With Home Agents
By West Corporation
A Wallflower's Perks:
Selling The Work-From-Home Concept To Attain Higher-Quality Agents
David R. Butcher, Assistant Editor, Customer Interaction Solutions magazine
CUSTOMER
RELATIONSHIP MANAGEMENT
CRM For The SMB Market:
Five Considerations For Making A Smart Decision
By Ed Dempsey, WiredContact Worldwide, Inc.
OUTSOURCING TELESERVICES
Twentieth Annual Top 50 Teleservices Agencies Ranking (Outbound)
CONTACT CENTER TECHNOLOGY
Customers Love Online Interaction
By Cindy Curtin, Proficient Systems
Saving Speech Recognition
By Michael Chavez, ClickFox
IP CONTACT CENTER
IP Contact Center Technology Pioneer Award
INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS
A SPECIAL EDITORIAL SERIES SPONSORED BY TELEPHONY@WORK
IP Contact Center Technology: What You Need To Know (Part II) Multisite Contact Center Technology Centralization: Eliminating The Risks
By Eli Borodow, Telephony@Work and Kevin Hayden, TELUS Communications Inc.
The Call Center Uncentered
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions®
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