Customer Interaction Solutions: March 2005 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM


March 2005
INNOVATIVE IDEAS FROM THE TELESERVICES EXPERTS A SPECIAL EDITORIAL SERIES SPONSORED BY WEST CORPORATION Extending In-House Call Capacity With Home Agents By West Corporation A Wallflower's Perks: Selling The Work-From-Home Concept To Attain Higher-Quality Agents David R. Butcher, Assistant Editor, Customer Interaction Solutions magazine CUSTOMER RELATIONSHIP MANAGEMENT CRM For The SMB Market: Five Considerations For Making A Smart Decision By Ed Dempsey, WiredContact Worldwide, Inc. OUTSOURCING TELESERVICES Twentieth Annual Top 50 Teleservices Agencies Ranking (Outbound) CONTACT CENTER TECHNOLOGY Customers Love Online Interaction By Cindy Curtin, Proficient Systems Saving Speech Recognition By Michael Chavez, ClickFox IP CONTACT CENTER IP Contact Center Technology Pioneer Award INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS A SPECIAL EDITORIAL SERIES SPONSORED BY TELEPHONY@WORK IP Contact Center Technology: What You Need To Know (Part II) Multisite Contact Center Technology Centralization: Eliminating The Risks By Eli Borodow, Telephony@Work and Kevin Hayden, TELUS Communications Inc. The Call Center Uncentered By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions®	DEPARTMENTS Publisher's Outlook High Priority! Speech-World: News and Feature Articles (PDF) Daily Breaking News! Go to TMCnet.com for the latest communications technology news

• 2009 INTERNET TELEPHONY Excellence Awards Call for Entries

• TMC Announces 2009 IP Contact Center Technology Pioneer Award Winners

• Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards

• INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced

• Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team

• 2009 Unified Communications TMC Labs Innovation Award Winners Announced

• The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations

• Educational Program Released for 4GWE Conference in Los Angeles

• New Training Programs Highlight Educational Program at INTERNET TELEPHONY Conference & EXPO West 2009

• Announcing the Wireless Backhaul Distinction Award

• Communications Solutions 2008 Product of the Year Award Winners Announced

• TMC Welcomes Newest TMCnet Web Editor Amy Tierney

• WiMAX Distinction Award Winners Announced by INTERNET TELEPHONY

• Customer Interaction Solutions' Speech Technology Excellence Award Program Now Accepting Entries

• 2009 TMC Labs Innovation Award Call for Entries From INTERNET TELEPHONY Magazine

• Patrick Barnard Joins TMCnet Editorial Team

• Celebrating Earth Day Resource Center on Green.TMCnet.com

• TMCnet Launches Marketing Video Series

• TMC Reports 25 Percent Subscriber Growth for Unified Communications Magazine

• TMC Announces IP Contact Center Technology Pioneer Award Call for Entries

• TMCnet's Green Blog Named on 100 Best Blogs for Those Who Want to Change the World List

• 2009 NGN Leadership Award Winners Announced by NGN magazine

• 2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

• 2009 Top 50 Inbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Labs Announces the 2009 TMC Labs Innovation Award from Unified Communications Magazine

• TMC's Unified Communications Magazine Announces 2008 Product of the Year Award Winners

• 2009 Top 50 Outbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

• TMC Reports 14 Percent Increase in Subscriber Base of Customer Interaction Solutions

• INTERNET TELEPHONY's Second Annual WiMAX Distinction Award Call For Entries

• TMCnet Announces Facebook Connection

• TMC Announces Dates for Upcoming ITEXPO Events in Los Angeles and Miami

• TMCnet Adds 40th Blogger to Its Blog Community

• TMC's Premier Issue of Next Generation Networks (NGN) Magazine Reports Highest Subscriber Base of Any TMC Publication Launch

• TMCnet Puts Faces to Comments TMCnet Blogs Puts Faces to Comments TMCnet Blogs Puts Faces to Comments

• TMC Reports 14 Percent Increase in Subscriber Base of INTERNET TELEPHONY Magazine

• TMC Names ITEXPO East Best-of-Show Winners

• Customer Interaction Solutions Magazine's 2008 CRM Excellence Awards Call for Entries

• INTERNET TELEPHONY Magazine Voted Most Influential Magazine in IP Communications

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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