March 2001

Baxtsoft Releases Net Prospector
Baxtsoft Company has announced Net Prospector 2000, a program designed to find sales leads on the Internet automatically. Net Prospector 2000 is a comprehensive software that will find sales leads on a global basis and manage the process of sending e-mail and exchanging data with other programs. Similar to a search engine, users enter keywords to identify the types of businesses to which they want to market. Within seconds, Net Prospector 2000 begins building a database full of e-mail addresses, phone numbers and fax numbers based on the subjects entered by the user. The data can then be moved into an Excel spreadsheet, an Access database or a text file. It can also export data directly into GoldMine, ACT! and Microsoft Outlook. Net Prospector 2000 is language independent and will compile data from over 27 domestic and international search engines. Additionally, the startup wizard and the tutorials are available in six languages (English, Spanish, German, French, Portuguese and Italian). www.baxtsoft.com

Telcordia Et Al. Partner For Contact Center Solution
Telcordia Technologies, Inc., together with CosmoCom, Inc., e-talk Corporation, ISC, Inc. and Primary Matters, Inc., have announced the Next Generation Contact Center Solution, an IP-based, end-to-end customer service center solution that provides real-time interactions with customers from virtually any device via virtually any network. Providing value-added applications and acting as a systems integrator, Telcordia integrates customer service support and management products to offer the Next Generation Contact Center Solution. The Solution was designed to support e-business with a personal touch. It provides integrated customer support services, handling customer interactions via the Web, e-mail and telephone through wireline and wireless, PSTN, IP and converged networks. Modeled on a unified, IP-based architecture, the Next Generation Contact Center Solution offers multichannel and multimedia features, and can be tailored to meet the needs of any enterprise or service provider. For example, the multitenancy capability allows service providers to offer competitive differentiating, value-added, hosted contact center services to their business customers. The solution can also interoperate with existing legacy contact center systems. www.telcordia.com

Magic Software Enterprises Releases Magic eCONTACT Version 2
Magic Software Enterprises, a provider of application development technology and business solutions, released Magic eContact Version 2. This latest version of Magic eContact is an integrated desktop application designed to provide contact center agents with the professional tools needed to efficiently and cost-effectively manage customer interactions, including the ability to drive targeted marketing campaigns in rapid response to market changes. One of Magic eContact's key features is its dynamic scripting engine, which guides agents through all conversational phases. The scripting mechanism allows the agent to give customers personalized attention and improved service based on the customer's unique profile. Magic eContact can also help solve the high turnover and associated training issues that challenge most contact centers by providing a short learning curve and user-friendly functionality. www.magicsoftware.com

Agilera Partners With Frontstep
Agilera, a full-service pure-play application service provider (ASP), has announced a partnership with Frontstep, Inc., a provider of business systems for midsize distributors and manufacturers. As part of this agreement, Agilera will sell the Frontstep E-business Suite as a hosted solution to enable its customers to achieve true supply chain synchronization and the coordination and integration of trading partners, suppliers and distributors. Agilera will deploy the Frontstep E-business Suite in a technical architecture developed in conjunction with Frontstep to facilitate integration with other hosted applications. This extension of the built-in integration capabilities of the Frontstep E-business Suite will further streamline integration for customers using other enterprise applications hosted by Agilera. In this way, Frontstep's supply chain solution can link manufacturers, distributors and suppliers that use a variety of back-end systems. www.agilera.com; www.frontstep.com

New Web Site Helps E-Tailers Combat Online Fraud
The Worldwide E-Commerce Fraud Prevention Network has announced the launch of its fraud prevention Web site. Located at www.merchantfraudsquad.com, the site provides expert advice about how to combat online fraud, a growing merchant concern. Internet fraud involves the unauthorized use of credit card numbers and other payment vehicles to purchase goods and services. Currently, www.merchantfraudsquad.com provides advice and information intended to keep stolen credit card numbers out of circulation and prevent their use on merchants' sites. Sample articles include: five essential tools for preventing the use of stolen credit cards online; tips on secure Web hosting; how to effectively report online crime; future use of e-signatures for fraud prevention; and consumer tips for shopping safely online, which merchants can place on their Web sites Merchantfraudsquad.com is the first initiative of the Worldwide E-Commerce Fraud Prevention Network, a not-for-profit organization formed last fall by American Express and its coalition partners: Amazon.com, buy.com, ClearCommerce, Expedia.com, First Data Corp. and Starwood Hotels & Resorts Worldwide. The Network seeks to educate merchants about fraud prevention techniques and encourage online enterprises to adopt best practices and anti-fraud technology. www.merchantfraudsquad.com

COM2001.com Launches Accessibility Communications Solution
COM2001.com has introduced alexis 2.0, a PC-based technology that encompasses e-mail, fax, voice mail, Web, teleconferencing, videoconferencing, remote access and full Internet-based messaging and call control. The solution is targeted at any size company with a highly mobile workforce. alexis 2.0 consists of four components including alexis Workgroup, alexis Office, alexis Enhanced Services Platform (ESP) and alexis Call Center. The Workgroup function of the alexis 2.0 is the basis for all communications solutions and includes remote offices with a mobile sales force and remote field offices or telecommuters such as field dispatched service reps. The alexis Workgroup addresses the needs of the workforce by providing a single telephone number to mobile employees, not only for messages, but also for real-time accessibility to their customers. Users have the capability of receiving faxes, voice and e-mail messages delivered directly to a Microsoft Outlook Inbox. Workgroup also incorporates remote notification, talking e-mail and personal assistant with Find Me/Follow Me Call Forwarding and Automatic Speech Recognition (ASR) with Dual Tone Multi Frequency (DTMF) fall back for finding contacts and placing calls. alexis Office integrates a conferencing manager, call center manager, personal assistant and operator on a single server. It ties normal PBX functionality with voice mail and e-mail messaging. alexis personal assistant offers sophisticated call routing and voice control for all communications. alexis Call Center is designed for handling inbound calls by distributing calls to agents. The features include automatic speech recognition and IVR for effective call routing. www.com2001.com

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