Customer Interaction Solutions: January 2005 Table Of Contents

Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM


January 2005
INNOVATIVE IDEAS FROM THE TELESERVICES EXPERTS A SPECIAL EDITORIAL SERIES SPONSORED BY WEST CORPORATION Outsourcing: Assembling Your Best Options By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions® The Benefits of a Blended Customer Contact Solution By West Corporation CUSTOMER RELATIONSHIP MANAGEMENT Bolstering Customer Service Through Service Resolution Management By Brian Kelly, KANA INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS A SPECIAL EDITORIAL SERIES SPONSORED BY FRONTRANGE SOLUTIONS, INC. IP Contact Centers and the Agile Company By Rich Tehrani, Group Editor-In-Chief, Technology Marketing Corporation Build Customer Loyalty While Reducing Operational Costs By Mike Heberling, Director of Business Development, FrontRange Solutions, Inc. OUTSOURCING TELESERVICES Educating the Next Generation By Tim Searcy, American Teleservices Association CONTACT CENTER TECHNOLOGY Hosted CRM for the Contact Center By Meenakshi Sharma, eGain MANAGING BY THE NUMBERS Reducing Staff May Cost You Money By Penny Reynolds, The Call Center School MANAGEMENT SCOPE Customer Interaction Solutions®' 2004 Product of the Year Awards (PDF) Knowledge Management Doesn't Come in a Box By Harold Hernandez IP CONTACT CENTERS Redundancy Key to High Availability Voice Services By David Weiss, Dataprobe	DEPARTMENTS Publisher's Outlook High Priority! TMC LABS TMC Labs Reviews: FrontRange's GoldMine 6.7 WebPosition Gold 3 Platinum Daily Breaking News! Go to TMCnet.com for the latest communications technology news

• Polycom Co-Founder and CTO to Deliver Keynote Address at ITEXPO East 2010 in Miami

• 4G Wireless Evolution - Verizon Wireless' Ecosystem Development Executive to Keynote ITEXPO and Collocated 4GWE Conferences in Miami

• TMC's Smart Grid Web Site Gains More Than 500K Page Views in Its Third Month

• 17th Annual MVP Quality Award Open for Nominations

• INTERNET TELEPHONY Announces Winners of the BSS/OSS Excellence Awards

• INTERNET TELEPHONY Magazine's 12th Annual Product of the Year Award

• TMC Welcomes Matt Weiner as Vice President of Business Development

• Announcing the 4GWE Wireless LTE Visionary Award

• TMC's Information Technology Web Site Serves More Than 1 Million Page Views

• Customer Interaction Solutions Announces 2009 Product of the Year Award Call for Entries

• John Grogan Joins IT.TMCnet.com as Director of Business Development

• 4G Wireless Evolution Announces Winners of the 2009 Wireless Backhaul Distinction Award

• Anthony Cassio Joins 4GWE as Director of Business Development

• TMC, Crossfire Media Launch New Web Site Focused on Smart Connected Products and Services

• ITEXPO West 2009 Draws More Than 6,000 Enterprise, Service Provider, and Channel Decision Makers to Exhibit Hall and Conferences

• 4G Wireless Evolution - Introducing 4GWE.TMCnet.com Product of the Year Awards

• 2009 INTERNET TELEPHONY TEM Excellence Awards Call for Entries

• 2009 INTERNET TELEPHONY Excellence Award Winners Announced

• TMCnet Editorial Team Expanded

• Introducing Cable.TMCnet.com Product of the Year Awards

• Introducing Robotics.TMCnet.com Product of the Year Awards

• 2009 INTERNET TELEPHONY BSS/OSS Excellence Awards Call for Entries

• Paula Bernier Named Executive Editor of INTERNET TELEPHONY

• Customer Interaction Solutions and TMC Labs Announce 2009 Innovation Award Winners

• 4G Wireless Evolution - Announcing the Wireless LTE Visionary Award, New from 4GWE.TMCnet.com

• INTERNET TELEPHONY Magazine Announces Winners for the 2009 IPTV Excellence Award

• TMC, Intelligent Communications Partners Launch New Web Site, Conference Covering Smart Grid Technology

• TMC Announces Promotions within Senior Executive Team

• TMC Expands Integrated Sales Team

• Digium to Host Asterisk Training Courses at ITEXPO in Los Angeles

• 4G Wireless Evolution - TMC and Award Solutions Add New Wireless Broadband Training Courses to ITEXPO West '09 in Los Angeles

• Ingate Adds New Sessions to Its Free SIP Trunking Workshop at ITEXPO, September 1-3, in Los Angeles

• Customer Interaction Solutions Magazine Announces 2009 Speech Technology Excellence Award Winners

• TMC and WiNOG Announce Conference Agenda for Fixed Broadband Track at ITEXPO West 2009 in Los Angeles

• Digium to Host Asterisk Training Courses at ITEXPO in Los Angeles

• Erin E. Harrison Named Senior Editor for TMC and TMCnet

• 2009 INTERNET TELEPHONY Excellence Awards Call for Entries

• TMC Announces 2009 IP Contact Center Technology Pioneer Award Winners

• Call for Early Bird Entries for the 2009 TMC Labs Innovation Awards

• INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced INTERNET TELEPHONY's 2009 TMC Labs Innovation Award Winners Announced

• Erik Linask and Michael Dinan Promoted within the TMCnet Editorial Team

• 2009 Unified Communications TMC Labs Innovation Award Winners Announced

• The 2009 INTERNET TELEPHONY IPTV Excellence Award Is Seeking Nominations

• Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com

• TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009

• Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar

• Betsy Estes Joins Leading Global Media Company as Senior Accountant

• Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami

• Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries

• 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine

• 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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