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2003 Product of the Year Award Winners


Company Product
ACCPAC International ACCPAC CRM/ACCPACcrm.com
AltiGen Communications AltiContact Manager
Amdocs  Amdocs ClarifyCRM 12
Applied Innovation Management HelpDesk Expert for Customer Service 7.0
ASC Marathon Evolution
Aspect Communications Corporation Aspect Iphinity Call Center
Audentify Audentify
Austin Logistics OnQ
Avaya Avaya Customer Interaction Suite 
Best Software SalesLogix 6.1
Blue Pumpkin  Blue Pumpkin Advisor class
Call Compliance, Inc. TeleBlock® Do-Not-Call Blocking System
Castel Castel DirectQuest
Concerto Software EnsemblePro 5.1
Dictaphone ContactPoint
Digisoft Computers Telescript 5.5
Dynamic Instruments DI InSight
eAssist Global Solutions eAssist NetAgent Contact Center
Edify Corporation Edify 8.5
eGain eGain Service 6 
enGenic TeleFlow CallCapture
Envision Telephony Envision Workforce Management 
Epicor Corp Clientele eMarketing
etalk Corporation etalk Qfiniti
Expertcity GoToAssist 
Firstwave Technologies Firstwave Version 10
Genesys Genesys Voice Callback
GN Netcom GN 9120 
IEX IEX TotalView Workforce Managment
Interactive Intelligence Inc. Customer Interaction Center (CIC)
Intervoice InVision Studio for VoiceXML 2.0
iPine Networks VoIP Service Management System
KANA KANA IQ 8
Kanisa Kanisa 5
Knowlagent Scorecard 
KnowledgeBase KnowledgeBase.net Hosteded 3.3
Left Bank Solutions Monet Workforce Management System
LiveBridge BridgeView
LumenVox Speech Driven Information System v4.0
MoonFire Corporation DialVision
Motive Communications SmartCall
Noble Systems ATOMS DNC Manager
Nuance Nuance Call Steering 1.0
Nuasis NuContact Center
Oncontact Software CMS Version 7.0
PeopleSoft PeopleSoft Predictive Analytics for CRM
Plantronics DA60
Positive Software Systems ContactQ
Primus Knowledge Solutions  Primus VoiceFAQs
Prosodie Interactive Prosodie Interactive's Virtual ACD
pulse pulsevoice
RightNow Technologies RightNow Outbound
Rockwell FirstPoint Contact FirstPoint Business Edition v4.0
Salesforce.com  sforce
Salesnet, Inc.  Salesnet Offline 
SAS SAS Marketing Optimization
SER Solutions SERTAINTY
Siemens HiPath ProCenter Suite
SupportSoft Real-Time Service Management Platform 6.0
Symon Communications Symon NetLite II
Talisma Talisma Chat