January  2004

By Tim Parry, Associate Editor, Customer Inter@ction Solutions

Whether you need as little space as 590-square feet or as much as 10,826, ULTRAPARK says it has an ideal location in Coast Rica for your offshore customer service center.
Operating under Costa Rica's free zone law, ULTRAPARK is one of the newest and most modern free zones in Costa Rica. It is located just 10 minutes from both the Internacional Juan Santamaria airport and the capital city of San Jos'.
As of November 2003, about 85 percent of the 14-acre complex had been developed. It employs more than 2,000 people in the fields of electronics, computer software development and communication and information services, as well as in the fine gold jewelry, medical and pharmaceutical industries.
One of the reasons foreign companies have expressed increasing interest in ULTRAPARK is the generous fiscal and tax benefits, of which there are many, since the park is located in a free trade zone (not an unusual occurrence in the Caribbean and Central America). ULTRAPARK also offers bilingual administration to occupants.
Businesses that locate in this free trade zone area are exempt from all taxes on capital gains, as well from any other gains deriving from gross or net profit, dividends paid to stockholders, income or sales and all municipal taxes and patents for a period of 10 years. Companies are also exempt from payment of all consular duties and taxes on imports of merchandise and goods required for operation, and from any foreign remittance tax.
From a technology standpoint, ULTRAPARK states that its cutting-edge telecommunications infrastructure has also attracted many foreign and local companies. Businesses are provided with fiber optic cable, underground telephone lines and an Internet node with options for redundancy. ULTRAPARK offers worldwide telecommunications access through an on-site satellite teleport.
ULTRAPARK's office areas are fully air-conditioned and otherwise climate controlled and have noise reduction Celetex drop ceilings with recessed fluorescent chrome interior parabolic fixtures. They also contain ample electrical and telephone outlets and carpeting for high traffic areas.
With its business friendly environment, well-developed infrastructure, highly educated workforce and strategic location, Costa Rica offers a positive opportunity for companies that are poised for growth and seeking a competitive edge in the call center/telecom marketplace. Organizations that have already located some facilities in Costa Rica include Pfizer Pharmaceuticals, Intel, Abbott Laboratories, Baxter Health Care, Roche Pharmaceutical Services, DHL, Wal-Mart and Procter & Gamble, among others.
For more information, call (305) 824-5000 or go to http://ultrapark.com/contactus.htm.

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