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Inbound Routing Products Roundup
The Internet e-commerce juggernaut is transforming both the way you
sell and the timeframe in which you deliver your products and services.
E-commerce opportunities are directly linked to your ability for providing
timely, efficient customer interaction and service. While it is important
for you to have the means for customers to contact you via one or more
channels (e.g., the telephone, e-mail, Web chat and callback, etc.), it is
most critical that your inbound contacts get to the right person at the
right time. With that goal in mind, we've compiled a list of companies to
aid you in ensuring that customers and potential customers can get in
touch with you regardless of the contact channel they use.
| LEGEND
A: PC-ACD
B: ACD Software
C: Standalone ACD
D: Customer Interaction Management Software
E: E-mail ACD |
F:
E-mail Management Solutions
G: Web Callback
H: AIN/Telco Platforms
I: VRU/Voice Recognition
J: PC-PBX Software
K: Skills-Based Routing Software |
Inbound Routing Products Roundup
List
Altitude
Software
Phone: 512-514-6699
Categories: D, E, F, G, K |
Apex
Voice Communications
Phone: 818-379-8410
Categories: H, I |
Apropos
Technology
Phone: 877-APROPOS
Category: B, F |
Aspect
Communications
Phone: 408-325-2200
Category: B, J |
Avaya
Inc.
Phone: 604-904-6600, x 3009
Categories: D, G |
Banter,
Inc.
Phone: 415-247-2600
Category: F, G |
Braxtel
Communications
Phone: 978-264-1992
Categories: B, D, J, K |
Brightware,
Inc.
Phone: 415-884-4740
Categories: D, F, K |
BSA
Voice Processing &
Call Management
Phone: +54-114963-9600
Categories: A, D, J |
Calltrol
Corporation (formerly Buffalo Int'l.)
Phone: 914-747-8500
Categories: C, J |
Caprisma
AB
Phone: +46-8-4593700
Categories: A, J, K |
CELLIT
Technologies
Phone: 305-639-2267
Categories: A, B, D, E, F, G, J, K |
Chadbourn
Marcath, Inc.
Phone: 312-915-0300
Category: B |
Chordiant
Software, Inc.
Phone: 408-517-6100
Category: F |
Cintech
Solutions
Phone: 800-833-3900
Categories: A, B, E, F, G, K |
Cisco
Systems, Inc.
Phone: 877-903-9703
Categories: B, D, F, G, K |
CMB
Phone: 480-902-6068
Categories: A, B, D, E, F, G, I, K |
Commnett
Caribbean Ltd.
Phone: 868-623-4455
Categories: B, D, E, F, G, I, J, K |
CosmoCom
Phone: 631-940-4310
Category: B, D, K |
Control-F1
Phone: 403-670-0891
Categories: D, K |
CSII
Phone: +886-2-87730600 ext. 1331
Categories: D |
Davis
Software, Inc.
Phone: 214-758-3642
Category: B |
Davox
Corporation
Phone: 978-952-0200
Categories: D, F, G |
Decisif
Phone: 514-362-7117
Category: B |
EchoMail,
Inc.
Phone: 617-354-8585
Categories: D, E, F, G, K |
eGain
Communications
Phone: 408-212-3426
Categories: D |
e-Mail
Solutions, Inc.
Phone: 800-233-8811
Category: F |
Emrys
Solutions
Phone: 972-852-8600
Categories: D |
eOn
Communications Corp.
Phone: 770-423-2200
Category: C |
eshare
communications
Phone: 888-eshare4
Categories: D, F, G |
FrontRange
HEAT Division Inc.
Phone: 800-776-7889
Categories: D |
Genesys
Phone: 888-Genesys
Categories: D, F, G, K |
Global
Management Technologies Corp.
Phone: 770-559-6211
Categories: B, D, K |
Gordano
Ltd.
Phone: 877-292-1142
Category: F |
Hi-Link
Computer Corp.
Phone: 203-975-9335
Categories: K |
iai
Phone: +972-9-7670730
Categories: D |
IEX
Corp., a Tekelec Co.
Phone: 972-301-1300
Categories: B, D, K |
Innings
Telecom Inc.
Phone: 905-470-7070 ext. 265
Categories: A, C |
IMAGINE
USA
Phone: 770-921-5433
Category: D |
Intecom
Phone: 800-468-3945
Categories: B, D, F, G, K |
Interactive
Intelligence, Inc.
Phone: 317-872-3000
Categories: A, B, D, F, G, I, J, K |
Iwatsu
America, Inc.
Phone: 800-974-5070
Category: B |
MCK
Communications
Phone: 617-454-6100
Category: B |
Microlog
Corp.
Phone: 301-428-9100
Categories: D, E, F, G, I, K |
Mitel
Corp.
Phone: 613-592-2122
Category: B |
NCR
Corp.
Phone: 212-943-5858
Categories: D |
N-Soft
Phone: 800-536-9048
Category: B |
Portal
Connect, Inc.
Phone: 800-274-5676
Category: F |
Servicesoft
Phone: 508-653-4000
Categories: D, F |
Sideware
Phone: 703-437-9002
Categories: D, F, K |
Siebel
Systems
Phone: 800-273-9913
Category: F |
SoftBase
Systems, Inc.
Phone: 828-670-9900
Category: B |
SOTA
Technologies Inc.
Phone: 740-623-2662
Categories: J, K |
Stratasoft,
Inc.
Phone: 800-390-1157
Categories: A, B, C, E |
Talisma
Corp.
Phone: 425-897-3281
Category: F |
Telecorp
Products, Inc.
Phone: 248-960-1000
Categories: B, C |
TeleDirect
International, Inc.
Phone: 888-430-6440
Categories: D, G, K |
Telephony@Work,
Inc.
Phone: 858-410-1600
Category: B |
Telera
Phone: 408-626-6800
Categories: B, D, H, I, K |
Teloquent
Communications, Inc.
Phone: 978-671-5211
Category: B |
ThinAgent.com
Phone: 877-650-THIN
Categories: B, C, D, E, F, G, I, J, K |
TouchStar
Software
Phone: 877-798-7900
Categories: A, B, C, D, F, K |
24hAssistance.com
Phone: +39-0220564444
Categories: A, B, C, D, E, F, G, H |
VivoCom,
Inc.
Phone: 760-751-2053
Categories: B, D, E, F, G, K |
VOCALCOM
Phone: 877-309-4CTI
Category: B |
WorldCom
Phone: 301-360-3325
Category: B |
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