Aspect Software
6 Technology Park Drive
Westford, MA, 01886

http://www.aspect.com


Product Name: Aspect EnsemblePro 6.0

Aspect’s EnsemblePro addresses the need for reduced complexity in the contact center with services that unite inbound, outbound and blended multi-channel contact. Robust queuing, routing, reporting and agent empowerment capabilities provide a flexible and adaptive contact center platform for improved agent productivity and a more consistent and satisfactory customer service experience.

With EnsemblePro 6.0 ASP’s can now enable service providers to host multiple clients segmented as individual tenants and is built from the ground up to scale for 10 seats to a 3,000 seat contact center. The solution also incorporates a robust set of core features that support sophisticated contact strategies for both traditional voice and VoIP.

With the new hosted service capabilities, enterprise quality monitoring, increased security functionality and expanded enterprise administration, EnsemblePro 6.0 gives companies a way of more easily achieving customer service, sales and telemarketing and collections business objectives.