Merced Systems
333 Twin Dolphin Drive
Suite 500
Redwood Shores, CA, 94065, United States of America

http://www.mercedsystems.com


Product Name: Merced Performance Suite

Merced Performance Suite 2.7, part of the Merced Performance management application from Merced Systems, is designed to turn customer contact centers into higher-performing, data-driven operations.

With the enhancements included in Merced Performance Suite 2.7, contact centers can increase their performance via easily-integrated, paper-based activities that use online process tracking and automation, new off-line capabilities that extend critical best practices beyond the application and result in more accurate documentation at reduced cost and easily extended applications that eliminate the need for highly specialized, expensive resources.

By consolidating data from disparate sources, delivering advanced analytics, providing personalized dashboards, and integrating workflow and process improvement tools to every role in the operation, the Merced Performance Suite empowers every employee to make better fact-based decisions that offer improved results.