Mitel
350 Legget Dr.
Ottawa, ON, K2K2W7, Canada

http://www.mitel.com


Product Name: Mitel Customer Interaction Solutions

Mitel’s Customer Interaction Solutions set - comprised of its Contact Center Enterprise Edition and Contact Center Business Edition - increases productivity and revenue streams, improves customer service, reduces costs and enables employee mobility.

The Enterprise Edition supports all forms of communication including voice, email, web chat and fax. This scalable solution combines robust communications platforms, Automatic Call Distribution (ACD), and a modular suite of Web-based applications for streamlining contact center management and enabling advanced multimedia customer transactions.

The Contact Center Business Edition is a cost-effective, out-of-the-box solution that allows customers to chose from a number of applications in Mitel’s contact center portfolio including historical reporting, real-time monitoring, dynamic agent and queue control, screen pops and intelligent messaging.