TeleTech Holdings Inc.
9197 South Peoria Street
Englewood, CO, 80112

http://www.teletech.com


Product Name: TeleTech OnDemand Hosted Contact Center

The Customer Experience Management, Workforce Optimization and Multichannel Interaction Routing suites added to the TeleTech OnDemand Hosted Contact Center Environment provide a cost efficient solution that improves customer experiences and eliminates the need for live agents.

The enterprise-hosted offering is easily scalable and can grow along with a company, eliminating the need to develop and maintain their own environments.

With the addition of the three fully managed suites, quicker responses to customer needs due to easy-to-access information, better informed decision making, real-time measurement and coaching tools that enhance agent performance and self-service automation for improved customer interactions are achieved.