Left Bank Solutions, Inc.
11777 San Vicente Blvd
Suite 790
Los Angeles, CA, 90049

http://www.leftbanksolutions.com


Product Name: Monet WFM OnDemand

Monet WFM OnDemand from LeftBank Solutions offers contact center managers a workforce planning and management solution that improves efficiency and productivity. Managed by Left Bank Solutions, Monet WFM OnDemand harnesses the full benefits of an enterprise-class WFM application without the large upfront investment for hardware, software licensing and installation - making it an especially vital component for the small to medium size contact center.

The solution adjusts to support as few as 25 to over 1,000 agents and features a skill-based forecasting simulator engine that provides a unique, on demand model for managers to forecast and best schedule their agents to handle inbound calls, outbound calls, email, Internet messages, web callbacks and other related back office activities accordingly.