As consumer demands continue to rise, companies need to have the resources in place to keep up with them and continue to deliver quality service. Parus Interactive’s speech, self-service phone, kiosks and web applications help companies achieve this goal by giving the consumer voice-activated self-service options that drastically reduce their dependencies on employees and decrease delays related to customer back-end interface availability. This, in turn, helps companies improve their business processes and enhance their overall customer service levels.
For example, Parus Interactive’s self-service phone and kiosks gave attendees at the National Retail Federation’s “Big Show 2006” the option to dial one number to get show times, registration information, special event information; reminders; hotel information, exhibitor booth numbers and appointment scheduling using speech recognition technology. By dialing 888-NRF-3366, or visiting a specially designed kiosk, an attendee was able to access the conferences show times and registration information, special event information and reminders, and the conferences host hotel information. In addition, attendees could access the booth number of any of the conference exhibitors by name or product category.
By providing these types of voice-activated self-service options, Parus Interactive’s solutions help companies enhance their customer care process and reduce the expense of providing a positive customer experience, while protecting their brand.