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SupportSoft ServiceVerify enables digital service providers (DSPs) to automatically verify the successful installation and activation of VoIP, video over DSL and high-speed data services to homes and small businesses.
ServiceVerify is designed to provide the tools and the information to both the installer/service technician and dispatcher, as well as customer service representatives (CSRs). The software reduces unnecessary service provider truck-rolls to the customer’s premises by putting service automation technology and best practice resolutions at the fingertips of customer service representatives (CSRs) within the call center, as well as dispatchers and technicians in the field.
Customer-facing personnel can now receive and act on diagnostics information from a number of key data sources - spanning from the customer premises equipment (CPE) to the network - via a PC or handheld device. The software’s easy-to-use “red light/green light” results can quickly pinpoint potential problems, whether with wiring, VoIP hardware (MTAs) and high-speed data modems for either cable or DSL. Then, ServiceVerify can automatically link existing problems to the best real-time resolution to solve the issue, deterring a costly service call to the customer location.
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