Spanlink Communications
605 Highway 169 North
Minneapolis, MN, 55441

http://www.spanlink.com


Product Name: Spanlink(r) Quality Management

Spanlink Communications’ Quality Management is a call recording and evaluation software product that optimizes team performance in virtual customer interaction networks.

Architected to meet the unique requirements for quality management, agent performance optimization and dispute resolution within new VoIP environments, the product features: voice and screen recording “at the edge;” management evaluation tools; a compliance archive of key information to open systems; speech analytics “at the edge;” independent operation of desktop components, and simple administration for modifications to business rules without the need for IT expertise or professional services.