Witness Systems
300 Colonial Center Parkway
Roswell, GA, 30076

http://www.witness.com


Product Name: Witness Systems IP Recording Solution

Witness Systems SIP-enabled recording solution for IP telephony-based contact center environments lets customers leverage the benefits of multi-channel IP communications with the existing base of traditional telephone call centers.

The software-only solution provides support for multiple external gateways that employ least cost routing, reduce network traffic and minimize investment in specialized administration skills.

Witness Systems IP recording solution can be configured to support the recording of calls on demand from the desktop, at the press of a button, or the recording of a selection of calls meeting pre-set parameters and all calls and can be deployed on an industry-standard PC server without the need for any proprietary hardware -- greatly increasing the ease with which organizations can act on and exploit their external communications with customers, suppliers, partners and staff.