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NICE’s next generation, active VoIP recording solutions help flatten the organization, enabling efficient management and administration of branches and agents from home, and enhance centralized recording capabilities for distributed environments, with a low total cost of ownership.
By eliminating the need for set-up, administration and management at branches or remote sites, active recording profoundly reduces the overhead and complexity associated with previous-generation VoIP recording. NICE’s market leading VoIP recording solutions are an integral part of the company’s unified product architecture and suite of solutions.
This enables a smooth migration to VoIP that is transparent to the user, providing true investment protection. NICE offers hybrid solutions that cover the entire spectrum of customer interactions management, combining traditional and VoIP, liability and quality monitoring for contact centers, as well as trading floors and back offices of financial institutions. NICE offers software-only, scalable VoIP solutions that are certified by the world’s leading VoIP switch vendors, addressing small-scale to large, multi-site high-end environments.
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