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Zeacom’s contact center solution, ContactCenter Version 4.0 (previously Zeacom Q-MasterEX) lets customers stay at the forefront of contact center technology. With advanced new functionalities, users can easily and cost-effectively manage their customer communications.
New networking capabilities provide users across multiple contact centers an integrated and transparent call handling environment.
With recording, voicemail forwarding, event alerts and customization tools, Zeacom’s Desktop for Outlook simplifies communications by providing control over phone and voicemail communications from within Microsoft Outlook. The new interface also provides Lotus Notes and MS Exchange users with the ability to queue and process emails as phone calls -- all from Zeacom’s Desktop interface and eliminating the need to switch between desktop and email applications.
New Fax and Activity Queuing now makes it easy to reply quickly and accurately to faxes with customized fax response templates or queue, process and manage new media types such as work tickets, reference numbers or outstanding tasks just as efficiently as phone calls.
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