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Nortel Contact Center 6.0 is a next-generation contact center solution that combines several products in the Nortel Symposium family, allowing businesses to tap into the power of multimedia collaboration and real-time response using any device, thus opening new avenues of communication (like video) and creating a breakthrough customer experience. As a flexible, scalable, standards-based offering, it is simpler to set-up and adapt, significantly lowering lifetime costs. Nortel Contact Center 6.0 the initial step which brings together contact center, self-service, unified messaging and multimedia collaboration into a SIP-enabled modular suite called Nortel Applications Center.
Highlights include:
• SIP contact center and Expert Anywhere, which help companies be instantaneously responsive and drive first contact resolution by drawing on expertise across the organization.
• A streamlined CSR desktop with consistent new tools for simplifying multimedia contact handling and boosting productivity.
• Fully integrated outbound management, supporting the proactive service that customers expect.
• Next-generation CTI capabilities to integrate applications rapidly in an easy-to-use development environment.
• A reporting wizard lets managers use the same browser-based tool to create custom reports that include information from other applications, thereby gaining actionable information in the format needed.
Nortel Contact Center allows personalized service with ultimate flexibility.
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