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Interactive Notifications is an enhanced voice messaging offering from Premiere Global Services that allows companies to provide outbound alerts and notifications to their customers with speech recognition capabilities that capture real-time responses and feedback.
With the ability to reach thousands of customers in minutes, Interactive Notifications improves the customer experience via spoken responses rather than the touch tone keypad. The offering allows companies to confirm appointments, survey customers and gather important feedback by asking questions and receiving a spoken response, in a timely manner.
With professional voice talent to record messages and inquiries, Premiere Global’s customers can create consistent, compelling voice outreach that generates higher response rates than other modes of communication. Interactive Notifications can be triggered based on specific business rules, allowing businesses to reach out to customers with important, relevant information. Recipient responses are captured and delivered to Interactive Notifications clients to update records and prompt follow up as needed. Premiere Global clients can also access real-time status reports to track the progress of their notifications programs as they run, and detailed reports are available for analysis and fine-tuning for future campaigns.
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