ShopLive.com
101 Pineapple Grove Way
Delray Beach, FL, 33444-3703, US

http://www.videoprotein.com


Product Name: ShopLive.com

ShopLive.com is a patented camera and media management technology ideal for retailers enabling live on-line shopping. Revitalizing the passive internet, time-pressed customers can interact with supercharged businesses live, person-to-person, and view products.

Through the integration of VideoProtein and Web-based voice over IP, ShopLive.com provides today’s multi-channel retailer with a door on the Internet that shoppers can enter anytime and from anywhere to get live assistance.

ShopLive.com goes beyond live text chat and expands the contact center in-store through the use of IP video. Allowing shoppers to browse stores via the latest IP video cameras and “click to go live” for in-store sales assistance. Skills based routing assures the request for live assistance is directed to the appropriate department and the agent dashboard assures the sales agent has access to the information and applications required to respond the shopper’s request.