|
The client, a large credit union, said, "“Member service continues to be absolutely critical as we reinvent neighborhood banking. We’re owned by our members and while our legacy equipment and software were adequate for our operators, they simply didn’t represent the step forward we had to deliver to our members." However, purchasing new equipment would have required a considerable capital investment, so the client's IT department began looking for a third option. TELUS CallCentreAnywhere is Canada’s first fully hosted and managed multi-channel call center solution. For the client, that meant having access to the latest call center features and functionality, without any capital expenditure. The client currently uses 25 TELUS CallCentreAnywhere seats, with the option to scale up at any time. Each agent needs only a phone and a computer to access the system, which resides at a highly secure TELUS Internet Data Center. TELUS maintains, manages and monitors the system around the clock to provide guaranteed availability and a built-in disaster recovery plan. If in an emergency situation the employees can't access the client’s head office, the call center staff can log on and continue working from an alternative location.
|
SUBSCRIPTIONS
TMCnet LOGIN
WEBINARS
