Astute Solutions
2400 Corporate Exchange Dr
Suite 150
Columbus, OH, 43321

http://www.astutesolutions.com


Product Name: ePower Center

The client, an airline, had identified a host of service-related challenges which formed the basis of its global strategy to improve customer relations and service recovery. Astute Solutions and the client set an aggressive implementation schedule and deployed a team of professional services consultants and software engineers to roll out its ePowerCenter solution at the major sites within a nine-month timeframe. Ultimately, Astute helped the airline reduce its technology platform from 11 systems to one, creating an understanding of costs and control across global customer relations in the process; non-integrated systems were replaced by a single application running against a single database that is now being used in over 20 countries; and Astute used leading-edge technology to cache agent content and pass only dynamic traffic over the network — ePowerCenter met the client’s 99.9 percent reliability contractual stipulation.